Program Manager - Performance Excellence

Program Manager

The Program Manager role within the Performance Excellence (PEX) team is responsible for leading, coordinating, and driving the execution of key initiatives that support the rollout and sustainability of the Houston Methodist Business System. This role collaborates closely with network and local hospital leadership to promote engagement, communication, and adoption of tools such as Daily Management, 5S, and improvement event tracking. The Program Manager will turn strategy into action by organizing work across multiple projects, ensuring alignment with system priorities, and supporting leadership visibility and accountability. In addition to program-level execution, this role supports the team by helping bring structure, consistency, and scalability to our Performance Excellence efforts. This includes aligning initiatives across campuses, identifying opportunities for standardization and replication, and ensuring our programs are coordinated, measured, and continuously improved over time. This position works both independently and collaboratively to connect dots across initiatives, identify gaps or barriers, and develop practical solutions that keep work moving forward. Responsibilities include building clear action plans, managing project execution, and supporting content developmentincluding strong, effective writing for communications, presentations, and executive materials. This role will also lead and facilitate leadership meetings, ensuring alignment, clear next steps, and follow-through. Additional responsibilities include developing the site visit program and leadership engagements, developing and supporting video production strategy, and promoting internal improvement work across the system. The role also contributes to external visibility through social and conference strategy, article placement, and storytelling of Performance Excellence efforts. Success in this role requires strong relationship-building across departments, attention to detail, and the ability to manage multiple priorities while staying on deadline. The Program Manager will also support and optimize workflows using tools such as SharePoint, Power Apps, Power Automate, and emerging AI capabilities to enhance reporting, communication, and efficiency. This role plays a key part in ensuring initiatives are not only launched effectively but sustained through consistent follow-through, education, and support.
Qualifications:
Bachelor's degree in business, healthcare administration, clinical or related field OR Master's degree combined with HM Fellow
Three years of experience related to business or healthcare administration; may consider HM employee with two years of experience who demonstrates progressive responsibilities
Registered and/or certified professional in area of expertise preferred
Company Profile:
Houston Methodist is one of the nation's leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.