Customer Solutions Specialist

Job Description - Customer Solutions Specialist (26000302)

Customer Solutions Specialist - 26000302

Linde Gas & Equipment Inc.
Customer Solutions Specialist
Location: Salt Lake City, UT

Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist. This role will provide excellent customer service in our Customer Excellence Center taking ownership of, and resolving, customer inquiries.

What we offer you!

Competitive pay

401(k) Retirement Savings Plan

Paid time off (vacation, holidays, PTO)

Employee Discount Programs

What you will be doing:

You will deliver outstanding service and ensure our customers have a great experience

Maintain relationships with customers and sales staff by addressing incoming calls, processing sales orders, confirming shipments, resolving order & service issues

Manage procurement, delivery schedules, and inventory tracking

You will use business software systems to retrieve customer information, verify inventory levels and process orders

Verifies customer credit status and completes necessary paperwork to issue credits or debits

Suggests additional and alternative products and services following established pricing guidelines to meet customer needs,

Work effectively in cross-functional teams and foster a culture of teamwork and open communication to achieve shared goals

Other duties as assigned

What makes you great:

High School Diploma required, college or equivalent experience preferred

Minimum of 2 – 4 years of customer service or in store sales experience required

Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required

Hands on experience in Specialty Gas/Hydrocarbon industries, required

Strong computer skills, including Microsoft applications and Lotus Notes

Excellent verbal and written communications skills

Proficiency in computer systems and computers applications

Strong verbal and written communication skills

Demonstrated ability to work independently and be self-motivated

Ability to work flexible hours

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde’s industrial gases are used in countless applications, from life‑saving oxygen for hospitals to high‑purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state‑of‑the‑art gas processing solutions to support customer expansion, efficiency improvements, and emissions reductions. For more information about the company, please visit our website at www.lindeus.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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