Software Sales Operations Manager - Minneapolis, Minnesota, USA

Software Sales Operations Manager
Location: ITASCA Minneapolis, Minnesota, USA

We are seeking an experienced and highly organized Software Sales Operations Manager to lead the operational backbone of our global software sales organization. This role ensures that our sales systems, processes, and fulfillment workflows operate efficiently, compliantly, and at scale across direct, reseller, and e‑commerce channels.

You will partner closely with Sales, Marketing, Product Management, Finance, Legal, and Operations teams and manage sales operations personnel, including a full‑time CRM Specialist, and a part‑time Operations Specialist responsible for reporting and analytics. If you thrive in an execution‑focused, cross‑functional role and enjoy improving how complex sales organizations operate, we want to meet you.

Why Choose ITASCA?

Innovation and Collaboration: Experience an unparalleled work environment that fosters a culture of innovation and collaboration. We encourage our employees to think outside the box and contribute their unique perspectives, enabling us to tackle complex challenges effectively.

Collegial Atmosphere: Join a team that values camaraderie and teamwork. At ITASCA, we foster a collegial atmosphere where collaboration, mutual respect, and support are the foundation of our success. You'll have the opportunity to work alongside colleagues who are passionate about their work and driven to excel.

Diversity and Inclusion: At ITASCA, we celebrate and embrace differences, creating a highly diverse workforce that thrives on varied perspectives and backgrounds. We believe that diversity drives innovation, fosters creativity, and enriches our work environment.

Rewards and Benefits: We value your contributions and offer a comprehensive benefits package, including:

Competitive salary commensurate with experience

Performance bonuses (cash and company stock)

Health, dental, and vision benefits for you and your family

Generous paid time off from day one

Paid holidays

401(k) with company match

Paid parental leave

Company-paid Short‑Term Disability, Long‑Term Disability, and Life Insurance

Primary Position Responsibilities Include

Lead CRM administration, governance, data integrity, and operational enhancements

Manage lead assignment workflows across direct sales, resellers, and event‑generated leads

Oversee international direct and reseller order processing

Coordinate invoicing, collections support, and customer database management with Finance

Ensure compliance with export controls, sanctions regulations, and international trade requirements

Coordinate pricing updates, discount policies, product changes, and reseller agreements

Oversee vendors, operational supplies, and software fulfillment process improvements

Support onboarding of new resellers and sales representatives, including CRM setup and operational training

Collaborate with Sales and Product Management on RFIs, RFQs, and deal‑specific operational needs

Oversee sales department workflows and reseller program execution

Monitor and improve e‑commerce order flow, fulfillment accuracy, and B2C operational customer experience

Manage Sales Operations staff, including a full‑time CRM Specialist, and a part‑time Operations Specialist responsible for reporting and analytics

Minimum Requirements

Bachelor’s degree or equivalent experience in business, operations, or a related field

7+ years of experience in Sales Operations, Revenue Operations, or Sales Systems within a software or SaaS environment

Hands‑on experience administering CRM platforms such as Salesforce

Experience managing operational staff and cross‑functional initiatives

Strong understanding of reseller models, international sales operations, and order fulfillment

Ability to work full‑time in our Minneapolis office

Additional Requirements

Successful completion of criminal background check

Verification of employment history, education, and licenses

Talent and skills assessment

Must be legally authorized to work in the U.S. without present or future sponsorship (e.g., H‑1B, L‑1, TN). Candidates on or for CPT/OPT are ineligible.

Salary: $90,000.00 – $110,000.00

ITASCA is an equal opportunity employer, a drug‑free workplace, and complies with ADA regulations as applicable.

#J-18808-Ljbffr