Experience Research & Strategy Senior Associate

Job Description

Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting‑edge research, influencing product design and functionality. As an Experience Research Senior Associate in JPM Wealth Management, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights. Work cross‑functionally to translate research learnings into experience and business strategy. Independently assist product teams from discovery to delivery. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross‑functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
Job Responsibilities

Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights
Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement
Design and edit low fidelity prototypes and provide constructive critique of WIP designs
Collaborate with cross‑functional teams to ensure the integration of user insights into product development processes based on research findings
Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications
Apply structured problem‑solving and design thinking to address top strategic priorities
Required Qualifications, Capabilities, And Skills

3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques
Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences
Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs
Ability to translate research insights into product strategy and influence product roadmaps
Experience using Figma Design and FigJam
Preferred Qualifications, Capabilities, And Skills

Management degree with design focus / HCI degree with foundational business strategy
Creative in adapting research methodologies based on constraints and satisfying learning agendas to support decision making
Foundational project planning and management skills
Basic understanding of investing
Can think deep (long foundational studies) and fast (sprint studies)
Strong storytelling and presentation skills: deck building and FigJam skills
Penchant for designing and crafting workshops
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

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