Lead Field Service Representative

Job Description
Job Summary

As a Lead Field Service Representative, you will be providing operations, maintenance & repair expertise on water treatment systems at a variety of customer sites. This critical role involves working on a variety of technologies including media filtration, softening, reverse osmosis (RO), ion exchange (IX), de‑oxygenation, electro deionization, ultrafiltration (UF), wastewater, etc. To be successful in this profession, you’ll need to have strong mechanical/electrical/chemical and problem‑solving skills. If you like the idea of working in a challenging role doing meaningful work you can feel proud of, here’s more...

This is a traveling role that will assist and cover our clients throughout the Great Lakes region including: Michigan, Northern Indiana, Northern Illinois, Wisconsin, Minnesota and Iowa. Candidates must live within that territory to be considered.

What you will do:

Operate, monitor, and optimize equipment performance

EHS (Environment Health & Safety) is always at the core of every activity and process

Conduct maintenance and calibration activities

Perform analytical testing such as: turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site‑specific testing requirements – Monitor and maintain chemical injection systems

Maintain inventory of spare parts and adequate supply of chemicals and replacement parts

Carry out mechanical, electrical and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation

Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed

Consult with customer management and operation teams

Ensure contract compliance of volume and quality specifications

Other duties as required

Qualifications
Knowledge, Skills & Abilities

Accountability

Customer Service, Strong Communication

Computer Proficient

Handle multiple, shifting demands professionally, adapting to dynamic business & industry situations.

Be a considerate listener and clearly communicate ideas and solutions in a professional manner.

PLC Programming

Education & Experience Required

High School Diploma / GED

Demonstrated ability to work independently and remotely with project teams

Valid Driver's License

Preferred (if applicable)

Bachelor's degree in a relevant field (STEM)

5+ years of experience in a field service, plant production or technical support role.

Strong problem‑solving, analytical, and critical thinking skills.

Excellent communication, interpersonal, and leadership abilities.

Working Conditions

Ability and willingness to perform physical duties such as lifting, climbing, working at elevated heights, and manual dexterity

Ability and willingness to work confined space entry

Ability and willingness to work in range of environments to include but not limited to industrial

Ability and willingness for on call status for emergency response

Travel 80 – 90%

This position is an hourly position that is overtime eligible

Additional Information
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

Compensation – The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $33‑$40 USD (No Bonus)

Medical, Dental, & Vision Insurance Starting Day 1!

Life Insurance

Paid Time Off

Paid Holidays

Parental Leave

401(k) Plan – 3% default contribution plus matching!

Flexible Spending & Health Saving Accounts

AD&D Insurance

Disability Insurance

Tuition Reimbursement

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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