Field Service Representative

Field Service Representative

Great People Make Schneider Electric a Great Company.

Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third‑party manufactured equipment in dynamic environments.
They are problem solvers, customer focused, and passionate about the work they do.
Typical Day

Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, and District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with the Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air
Assist senior technicians and support Project Management on larger system start‑ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects
Act on behalf of the District Service Manager to resolve operational issues as required
Qualifications

An Associate’s degree, trade or vocational certification, military training, or similar experience in electrical‑related disciplines
Ability to read blueprints or schematics
Understanding of principles of AC and DC power and various supply circuit components
At least 2 years of field service repair and customer service with UPS systems, power distribution, switchgear, ATS, and related equipment
At least 2 years in Field Services or equivalent industry experience
English proficiency for communication with customers and team members
Proficiency in basic computer skills and systems, including Microsoft Office, Outlook, Teams, Word, Excel, and company digital tools
Good safety practices and adherence to company safety procedures (lock‑out/tag‑out, safety programs, training completion)
Identification of hazards and reporting of safety matters, incidents, and near misses
NFPA‑70E or OSHA experience preferred
Safe driving and vehicle operation skills
Skill in utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
Ability to write service reports, correspondence, and procedures, and present information effectively
Physical capability to bend, stoop, lift and carry items up to 40 pounds; work outside in various extreme conditions; remain standing for extended periods; work in small, confined spaces
Benefits

In‑person training in Dallas, TX at a state‑of‑the‑art facility (8 weeks, all expenses paid) followed by online training and mentorship
Inclusive benefits package: flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holidays and paid time off, military leave, and more
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

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