Operations Management - Vault Supervisor

Operations Management - Vault Supervisor
Loomis Armored, Atlanta, GA, 3635 Southside Industrial Pkwy SE, Atlanta, Georgia, United States of America

Job Description
The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures as well as monitoring and controlling daily operations and assisting with long‑term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional employee‑centered culture, a safe and secure operation, a high level of service delivery, and cost‑effective and productive operations. This includes operational responsibility for all route operations (armored and ATM), vault and facility security operations as directed by the Operations Manager/Branch Manager.

Typical Duties / Responsibilities

Complete and maintain scheduling/routing on daily basis

Oversight and coordination of armored and ATM route, dispatch, first‑line ATM maintenance, vault and terminal operations

Maintain effectiveness and efficiency of route, terminal and vault operations

Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures

Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures including terminal opening and closing

Investigate accidents and process required paperwork

Develop and maintain customer service capabilities among all operations staff

Respond to customer inquiries and/or complaints and solve logistical issues

Coordinate with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers

Control overtime hours, monitor employee vacation schedules, maintain effectiveness and efficiency of operational functions

Communicate with all employees to immediately resolve any outstanding issues and/or complaints

Complete any and all additional responsibilities assigned by the Operations Manager and/or other Management Team Members on an “as needed” basis

Provide leadership dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives

Recruit, interview, test, select, train and supervise operations personnel

Oversight and coordination of maintenance of vehicles, forklifts and other equipment

Emergency response to include response to employee injuries, facility security incidents, vehicle incidents and security investigations

Manipulate and maintain route and vault data to include manual paperwork and electronic data

All other duties as assigned by the Operations Manager/Branch Manager

Skills and Qualifications

A valid firearms permit

A strong, positive leadership and supervisory presence proven through professional experience

Excellent verbal and written communication skills and ability to teach, coach, and present to small and large groups

Experience in transportation and warehousing, transportation logistics, or a related field

Experience in banking or retail cash, and ATM operations preferred

Excellent computer skills and a working knowledge of Microsoft Office programs

Strong desire to succeed, advance, grow your career, and work for a leading branch

Loomis is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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