Customer Experience Specialist

divh2Customer Experience Specialist/h2pZiehler Lawn Care is expanding and looking for a motivated Customer Experience Specialist to be a friendly, knowledgeable point of contact for our customers. In this role, youll support customers through phone and email, take ownership of questions and concerns and ensure every interaction delivers our Unmatched Customer Experience./ppSince 1999, Ziehler Lawn Care has helped homeowners in Dayton, Cincinnati and Columbus enjoy healthy, vibrant outdoor spaces with services like fertilization, weed control, pest prevention and aeration

seeding - guided by our Core Purpose: Make Life More Enjoyable./ppWere recognized for our people-focused culture:/pulliLawn

Landscape Magazine Best Place to Work

2024

2025/liliDayton Business Journal Best Place to Work

2024

2025/liliCincinnati Business Courier Best Place to Work

2025/li/ulpWhat We Offer:/pulliConsistent daytime schedule/liliFull benefits package: Medical, Dental, Vision/liliPaid Time Off, Paid Parental Leave, and Paid Volunteer Time Off/liliWinter Break Closure

substantial time off at the end of the year/liliRetirement planning with company match/liliOngoing training and collaboration/liliEmployee incentives, commission and discounts/liliProfessional development opportunities/liliA goal-oriented, fun and supportive atmosphere/liliTeam-building events/li/ulpWhy Ziehler?/ppWe prioritize people, passion, and purpose! We have a solid foundation of growth (24% average annual growth since 2016!), quality customer service, and exceptional culture./ppWhat Youll Do/pulliDeliver the Unmatched Customer Experience through friendly, professional and solution-focused interactions/liliServe as a primary contact for customers via phone and email/liliUse active listening and thoughtful questions to understand customer needs/liliTake ownership of customer inquiries, concerns and complaints, ensuring timely resolution or escalation/liliMaintain accurate customer records and document interactions within customer accounts/liliProcess payments and assist with account-related administrative tasks/liliMake outbound calls to confirm scheduling, check customer satisfaction and collect past-due balances when needed/liliSupport the sales team by preparing standard proposals and assisting with service recommendations/liliCollaborate daily with Lawn Care Specialists, Sales Specialists and other team members to ensure seamless service/li/ulpRequirements/ppWhat You Need/pulliPrior experience in fast-paced customer service/liliHigh school diploma or equivalent/liliExcellent verbal and written communication skills with strong active listening abilities/liliBasic computer skills with the ability to multi-task and stay organized across phone calls, software systems, and dual monitors in a fast-paced environment/liliAbility to maintain a positive demeanor at all times/liliMust be 18 years or older and able to pass a background check/li/ulpPhysical Requirements

Working Conditions/pulliWork on-site in Centerville, OH/liliAdaptable to occasional extended hours as business needs require/liliProlonged periods of sitting at a desk and working on a computer and multi-line telephone system/li/ul/div