Customer Communications Specialist

Communications Specialist

Are you passionate about delivering exceptional customer experiences, staying calm under pressure, and helping resolve challenging situations with professionalism and empathy? Do you take pride in your ability to communicate clearly, de‑escalate concerns, and create positive outcomes for residents and team members alike? If you thrive in a fast‑paced environment where no two days are the same, Focus Property Management wants to hear from you.

Who We Are
At Focus Property Management, we believe property management should be proactive, people‑focused, and built on strong communication. Since 2019, we’ve grown rapidly by building a team that values accountability, collaboration, and creating exceptional experiences for our residents. Our mission is simple: provide quality living experiences while creating opportunities for our team members to grow personally and professionally.

Why You'll Love Us

Your communication skills make a real impact: Every interaction you handle helps strengthen resident relationships and improve community experiences.

You’ll be trusted to take ownership: We value initiative, accountability, and team members who bring solutions—not just problems.

Professional growth matters here: After onboarding, you’ll gain access to coaching in personal finance and real estate investing.

Your work is meaningful: From resolving resident concerns to improving internal processes, your contributions directly support our communities and company success.

You’ll join a supportive, driven team: Collaboration, positivity, and continuous improvement are part of our culture.

About The Role
Title:

Communications Specialist

Reports to:

Communities Leader

Location:

Kaukauna

Pay:

$18–$19/hour, based on experience

Perks & Benefits

Health, Dental, Vision, Life, and Disability Insurance

Paid Time Off

Flexible Monday–Friday schedule (no weekends)

Fun and engaging company events

Full training provided

Real estate and financial coaching opportunities

Focus University & career growth opportunities

What You'll Do

Serve as a primary communication point for residents, vendors, municipalities, and internal teams.

Professionally handle resident concerns and conflict situations with patience, empathy, and strong de‑escalation skills.

Resolve issues efficiently while maintaining a positive resident experience and protecting company standards.

Monitor resident inquiries, lease violations, and service requests to ensure timely follow‑up and resolution.

Coordinate communication with vendors and service providers to keep operations running smoothly.

Maintain accurate records, property information, and operational updates.

Identify process gaps, elevate urgent concerns appropriately, and recommend improvements.

Support parking, storage, rentable units, and property logistics coordination.

Assist with online reputation management, including resident communication and review follow‑up.

Build strong working relationships that promote trust, accountability, and clear communication.

What Makes You Successful in This Role

You stay calm and professional during difficult conversations.

You’re a strong communicator who knows how to actively listen and problem‑solve.

You can de‑escalate tense situations while maintaining professionalism and empathy.

You’re highly organized and detail‑oriented.

You take ownership of your responsibilities and follow through consistently.

You adapt quickly in a fast‑moving environment.

You work well independently while also supporting the team around you.

Who You'll Work With

A motivated leadership team

An experienced and strategic CEO/Founder

100+ positive, driven team members committed to growth and resident satisfaction

We’re looking for someone who communicates confidently, stays composed under pressure, and genuinely enjoys helping people solve problems. If you’re someone who values teamwork, accountability, and creating positive resident experiences, we’d love to connect with you.

Focus Property Management is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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