Customer Experience Atelier

Customer Experience Atelier

The Customer Experience Atelier supports global order management, customer account coordination, and operational workflow activities across the United States, Europe, and Canada to ensure operational efficiency and customer satisfaction. This role is responsible for managing customer orders, maintaining account accuracy, supporting logistics coordination, and partnering cross-functionally to resolve operational issues and improve business processes.
This position plays an important role in supporting Travelpro's evolving global operations and customer experience initiatives. Success in this role includes maintaining accurate order processing, strengthening cross-functional communication, supporting operational improvement efforts, and contributing to scalable operational excellence initiatives. The role partners closely with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teams.
Order Management & Operational Coordination
Manage and monitor customer orders across the United States, Europe, and Canada while ensuring compliance with customer account and shipping requirements
Coordinate shipment routing, logistics details, and customer account maintenance activities
Maintain operational reports, customer documentation, and system accuracy across platforms
Support operational issue resolution to help achieve department goals and maintain customer satisfaction
Assist with maintaining operational consistency across multiple systems and workflows
Cross-Functional Collaboration & Customer Support
Partner closely with Sales, Planning & Purchasing, Inventory, Distribution Center Operations, Accounting, Logistics, and Customer Service teams
Support customer experience initiatives through operational coordination and workflow support
Collaborate with internal teams to resolve operational challenges and improve communication across departments
Support vendor compliance standards and operational accuracy across customer accounts
Process Improvement & Operational Excellence
Support workflow optimization and operational improvement initiatives
Contribute to process enhancements that improve operational efficiency and customer experience outcomes
Assist with reporting, data accuracy, and operational process documentation
Adapt to evolving technologies, systems, and operational requirements as business needs change
Requirements
What It Takes
2+ years of experience in customer service, order management, operations coordination, or administrative support required
Experience supporting international or multi-region operations preferred
Experience working with ERP systems, EDI platforms, WMS systems, customer portals, or related operational technologies preferred
Experience collaborating cross-functionally to support operational or customer-focused initiatives
Ability to adapt quickly within evolving operational and technology environments
Capabilities
Strong organizational, analytical, and problem-solving skills
Ability to manage multiple priorities and execute effectively in a fast-paced environment
Strong written and verbal communication abilities
Strong stakeholder collaboration and cross-functional partnership skills
Data-informed mindset with experience supporting reporting and process improvement initiatives
Adaptability and willingness to support evolving operational and customer requirements
Strong attention to detail and operational accuracy
Ability to work independently while supporting collaborative team objectives
Why This Role Matters
This role is essential to supporting the efficiency, accuracy, and scalability of Travelpro's global operations and customer experience initiatives. The Customer Experience Atelier helps ensure operational consistency, customer satisfaction, and strong cross-functional coordination across multiple regions and operational teams.
Success in this role contributes directly to operational excellence, customer retention, workflow optimization, and the continued evolution of Travelpro's global customer experience capabilities.
Qualifications
High school diploma or equivalent required; some college coursework preferred
Proficiency in Microsoft Excel, Outlook, Word, and other Microsoft Office applications required
Knowledge of order management systems, operational workflows, and customer service best practices preferred
Experience with reporting, data analysis, process improvement, automation tools, or operational technologies preferred
Strong organizational, communication, and multitasking abilities required
Experience supporting customer accounts, logistics coordination, or operational administration preferred
Working Environment
Hybrid office environment with hands-on interaction with operational systems and customer account processes
Frequent collaboration with cross-functional operational and customer-facing teams
Flexible hours may be required to support customer and operational needs across multiple global regions
Fast-paced operational environment requiring multitasking, prioritization, and adaptability
Frequent use of operational systems, reporting tools, and standard office equipment
Requires clear verbal and written communication abilities for internal and external interactions
What We Offer
Inspiring Company Culture

– Help one another, never stop improving, lead by example, own your work, and have fun together.
Rest & Relaxation

– Time Away, company-paid holidays and some flexible work schedules
Comprehensive Health Benefits

- Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs
Preparing for your Future

- 401K company match
Employee Resource Groups

– Employee-led social committee to promote employee wellbeing and cross-functional collaboration, along with community awareness, impact, and support of a culture where everyone belongs.
About Travelpro
At the heart of Travelpro® is a man who knew more about travel than most. As a commercial airline pilot, Bob Plath crisscrossed the globe a thousand times, always with suitcase in tow. He saw what happened to luggage over time and the toll in took on the traveler hauling it. Bob thought there had to be a better way. Dedication is at the heart of our success.
At Travelpro®, we believe that a company is only as good as its people, and when associates are treated as the greatest asset, the worth of the company is magnified. We demonstrate this by fostering individual achievement, recognizing contributions, and rewarding excellence. With customers as our focus and people as our priority, even the sky is no limit.
We are an equal opportunity employer committed to diversifying its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.
Travelpro

®

is a drug-free workplace.