Sr. Field Service Representative

Company Description
HDT Global is a recognized leader in designing and manufacturing advanced deployable solutions, including shelters, generators, heaters, and air filtration systems. Trusted by U.S. and allied military forces as well as civilian agencies and commercial sectors, our products are engineered to perform in the most challenging environments worldwide. With a focus on quality and innovation, HDT Global delivers reliable solutions tailored to the unique needs of its customers. Our commitment underscores our reputation as a dependable partner in mission-critical operations.

Role Description
The Sr. Field Service Representative is a full-time, on-site role located in Geneva, OH. The individual in this role will provide technical and operational support for installation, maintenance, troubleshooting, and repair of HDT Global equipment. Key responsibilities include collaboration with clients to ensure proper equipment functionality, training users on equipment operation, and supporting systems in the field. Additional responsibilities include maintaining accurate service records, providing feedback for continuous product improvement, and ensuring customer satisfaction.

Qualifications

Technical skills in troubleshooting, installation, maintenance, and repair of mechanical or electrical systems

Strong diagnostic and problem-solving capabilities to analyze and address equipment issues

Ability to deliver technical training and clear user instructions

Excellent communication and customer interaction skills to ensure client satisfaction

Organizational skills to maintain accurate service records and documentation

Flexibility to travel as needed to support client requirements

Familiarity with military or deployable equipment is highly desirable

High school diploma or equivalent required; vocational/technical training or Associate’s degree preferred

Minimum of 5 years of experience in a related field

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