Community Solutions Manager

JOB DESCRIPTION
You will work within our company culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values.

As a Community Solutions Manager at Victra, you will lead a team of field representatives covering a portfolio of apartment communities (Multi‑Dwelling Units) in your market. You will hire, coach, and develop your team, own market‑level results, and build the carrier and community relationships that turn properties into long‑term partners — driving Verizon Home Internet, Mobile, and Perks adoption across the territory.

This isn't a desk job. This isn't a one‑and‑done sale. It's a relationship‑driven role where the happier your properties are, the more your commission grows.

AS A COMMUNITY SOLUTIONS MANAGER, YOU WILL:

Provide side‑by‑side coaching, training, and development on the sales process, compensation plan, and results tracking

Own team accountability — set clear expectations, monitor performance against targets, and address gaps directly

Staff and hire — source, interview, and onboard new representatives to keep the territory fully covered

Develop carrier and community relationships — represent Victra with Verizon Enhanced Communities partners and key property groups in the market

Review pipeline, activity, and penetration data in CRM and translate it into weekly coaching priorities

YOUR TEAM, ON A TYPICAL DAY, WILL:

Visit assigned MDU properties in person — leasing offices, lobbies, clubhouses

Build trusted relationships with property managers, leasing agents, and HOA boards

Host monthly resident events — move‑in days, pool parties, lobby coffee mornings

Sign up residents for Verizon Fios, 5G Home, Mobile, and Perks at the point of move‑in

Own resident issues end‑to‑end — billing, install escalations, service questions

Position Verizon as a leasing differentiator that helps properties retain residents

Track activity, pipeline, and penetration in CRM

Coordinate with internal Victra teams and Verizon Enhanced Communities partners

WHAT WE'RE LOOKING FOR:

High school diploma or GED (Bachelor's a plus)

2+ years of sales, leasing, hospitality, or relationship‑management experience, including direct people‑management experience

Strong interpersonal skills — able to build trust quickly with reps, property partners, and Verizon counterparts

Management skills — coaching, accountability, and performance management of a field team

Organizational skills — running pipeline reviews, staffing plans, and a multi‑property territory in parallel

Self‑starter — operates without daily supervision and sets the pace for the team

Demonstrated track record of self‑direction without daily supervision

Resilience to rejection and patience for relationship‑building cycles

Comfortable hosting events and approaching strangers

Valid driver's license, clean MVR, reliable transportation

Ability to pass property background and badging requirements

Willingness to work evenings and weekends when residents are home

Working knowledge of Microsoft Office and CRM tools (Salesforce a plus)

Bilingual (English/Spanish) a plus in select markets

WHAT YOU'LL BRING TO THE TABLE:

Personable

— You remember names, faces, and details that matter

Persistent

— A "no" today is a "yes" three months from now

Proactive

— You don't wait for the property to call you

Problem‑Solver

— When a resident has an issue, you own it

Performance‑Driven

— You want your name at the top of the leaderboard

WHAT WE OFFER:

Competitive base +

uncapped commission

(target $160,000 + first‑year earnings)

Tiered earnings ladder — Ramp → Established → High Achiever → Elite

Monthly mileage reimbursement, company credit card, computer, and phone stipend

Discounted Verizon services

Comprehensive medical, dental, and vision insurance

Paid training and career‑development pathways into District and Regional roles

Tuition reimbursement

Referral bonuses and contests

TRAINING:
All Community Solutions Managers complete a four‑day Victra New Hire University (NHU) within two weeks of start date, plus an MDU‑specific manager certification covering team coaching frameworks, the compensation plan, results tracking tools, property partner navigation, and Verizon Enhanced Communities operating procedures.

This job description is not intended to be a comprehensive list of all duties, responsibilities, and skills required of the position; duties, responsibilities, and skills required may change without notice.

We are proud to be an equal opportunity employer — and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

#J-18808-Ljbffr