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Division Manager – Residential Services

The Chimes, Inc., Baltimore, MD, USA

Pay: $6.90/month

Job type: Full Time


Chimes International | Residential Programs • Salary: $70,000 Annually

What You’ll Do

  • Oversee daily operations across multiple residential homes
  • Conduct regular site visits (scheduled & unannounced) to ensure compliance and quality
  • Monitor documentation, staffing, and service delivery
  • Coordinate admissions, transfers, and ongoing program implementation

Person-Centered Support

  • Lead and coordinate Individual Plan (IP) development and execution
  • Serve as a primary point of contact for individuals, families, and stakeholders
  • Ensure services align with individual goals and regulatory standards
  • Monitor behavioral and support programs to ensure effectiveness

Leadership & Team Oversight

  • Supervise House Managers and indirectly oversee Direct Support Professionals.
  • Conduct performance evaluations and support staff development
  • Participate in hiring, onboarding, and training of staff
  • Lead staff meetings and ensure strong communication across teams

Health, Safety & Compliance

  • Ensure all health, safety, and medication records are accurate and up to date
  • Oversee incident reporting and follow‑up in accordance with DDA and agency policies
  • Respond to emergencies and ensure proper documentation and communication
  • Maintain compliance with licensing, regulatory, and internal standards

Fiscal & Administrative Oversight

  • Review and approve timesheets and payroll submissions
  • Manage individual financial allowances and monitor expenses
  • Support cost‑effective operations across all assigned sites

What You Bring

  • Bachelor's degree in Human Services, Psychology, Social Work, or related field (preferred)
  • 2 years managing multiple residential sites
  • 2 years of supervisory experience
  • Experience supporting individuals with intellectual/developmental disabilities (IDD)
  • Strong knowledge of regulatory compliance, documentation, and quality assurance
  • Excellent leadership, communication, and problem‑solving skills
  • Valid driver's license with reliable transportation

Benefits

  • Mission‑driven work that changes lives
  • Medical plans starting at $6.90/month (Day 1!)
  • Dental, vision, life & disability insurance
  • Direct impact on residential programs and community living
  • 403(b) with employer match
  • Generous PTO paid training
  • Tuition assistance
  • Referral bonuses & recognition programs
  • Growth opportunities within a mission‑driven organization

Schedule & Expectations

  • Flexible schedule based on operational needs
  • Includes evenings, weekends, and on‑call responsibilities

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