Toyota Loyalty Specialist - Rocky Mount Toyota

divh2Toyota Loyalty Specialist/h2pLocation: CMAs Rocky Mount Toyota/ppPosition Overview: The Toyota Loyalty Specialist is responsible for strengthening relationships with existing guests by helping them maximize the value of owning a Toyota. This role focuses on loyalty retention, upgrading current owners into newer Toyota vehicles, and purchasing vehicles. The position blends customer experience, product knowledge, and proactive outreach to drive long-term growth./ppSchedule: Mon. - Fri. 8:00AM - 5:00PM, no weekends, one hour for lunch and breaks/ppCompensation: $15.00/hour base pay plus performance compensation based on vehicles sold, vehicles purchased out of the service lane, and be-backs within a 90 day window./pulliAverage month: 12 sold customers (including vehicle purchases from service customers)/liliAbove-average month: 1518 sold customers/liliOutstanding month: 20+ sold customers/li/ulpKey Responsibilities:/ppGuest Loyalty

Upgrade Support/pulliEngage current Toyota owners to review vehicle equity, ownership benefits, and upgrade opportunities/liliPresent personalized options to transition guests into a newer Toyota vehicle/liliDeliver a consultative experience focused on long-term relationships rather than one-time transactions/li/ulpIncentives

Program Expertise/pulliMaintain deep knowledge of current Toyota incentives and programs/liliEducate guests and assist with redemption strategies/liliCommunicate available service incentives that create value for guests/li/ulpVehicle Acquisition/pulliAppraise and present offers to purchase customer vehicles, even when a replacement vehicle is not purchased/liliCoordinate with inventory and buying strategy to support used vehicle growth/li/ulpService Drive Collaboration/pulliWork closely with the service team to identify guests who may benefit from upgrading or selling their vehicle/liliProvide clear, respectful introductions that create a seamless experience between service and sales/li/ulpProactive Outreach/pulliFollow up with previous buyers, service guests, and loyalty prospects/liliMaintain consistent communication through calls, texts, and digital channels/liliTrack guest interactions and next steps through CRM tools/li/ulpRequirements/ppSuccess Profile - The ideal Toyota Loyalty Specialist demonstrates:/pulliStrong communication and relationship-building skills/liliHigh attention to detail with incentives and ownership programs/liliAbility to educate rather than pressure/liliConfidence discussing vehicle value, equity, and upgrade pathways/liliConsistent follow-through and daily activity discipline/li/ulpQualifications/pulliAt least one year of experience working in a customer-facing role/liliFriendly, patient, and customer-focused mindset/liliExcellent communication and interpersonal skills/liliWillingness to learn and grow professionally/liliBasic computer literacy/liliMust have a valid drivers license/li/ulpCarters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./ppEmployment offers are contingent upon the successful completion of a drug screening and background check./p/div