Inside Sales I

Inside Sales Representative

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.
SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, Texas.
The Inside Sales role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinate with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer orders and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.
Key Responsibilities

Provides pricing and delivery information
Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
Performs follow-up to ensure timely shipment of materials and customer satisfaction
Maintains strong working relationships with Customers and Vendors
Purchase Material as needed for Customer orders and stock material
Resolves customer service issues
Tracks open sales orders
Various duties assigned by the supervisor
Qualifications:

Industry product knowledge
HS Diploma or GED required. 0-2 years of experience in area of responsibility
Good written and verbal/oral communication skills
Knowledge of MS Office software and Adobe
Self-driven with a positive attitude and demeanor
Customer service experience
Excellent communication, time management and organizational skills
Professional telephone etiquette
Ability to work independently
Physical Demands

Frequently required to stand
Frequently required to walk
Continually required to sit
Continually required to utilize hand and finger dexterity
Occasionally balance, bend, stoop, kneel or crawl
Continually required to talk or hear
Continually utilize visual acuity to read technical information and/or use a keyboard
Occasionally required to lift/push/carry items up to 25 pounds
Occasionally work near moving mechanical parts
Occasionally exposure to outside weather conditions
Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Work Environment

This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.
The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:
Medical, Dental & Vision Insurance with multiple plan options
Company-paid Life and Disability Insurance
401(k) with company match
Health Savings & Flexible Spending Accounts
Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
Employee Assistance Program (includes 3 free counseling sessions)
Identity Theft Protection at discounted rates
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.
FloWorks participates in the US Government's E-Verify program.