Commercial Lines Account Representative

Commercial Insurance Account Representative

Zimny Insurance Agency is a locally owned and operated business proudly serving Alexandria and Park Rapids area and surrounding communities. As a small, community-focused agency, we take a personal approach to everything we dowhether it's helping clients protect what matters most or supporting the growth of our team. We're currently seeking a detail-oriented, client-focused Commercial Insurance Account Representative.
As a Commercial Insurance Account Representative, you will support producers and clients by managing commercial insurance accounts, handling renewals, endorsements, certificates of insurance, and ensuring timely and accurate service. You'll be a trusted resource for clients, providing outstanding customer service and maintaining strong relationships.
Manage a book of small to mid-sized commercial accounts.
Process policy renewals, endorsements, audits, and cancellations.
Respond promptly to client inquiries and resolve issues effectively.
Prepare certificates of insurance and other documentation.
Communicate with insurance carriers for quotes, changes, and claims assistance.
Maintain accurate records in the agency management system.
Assist producers with marketing and placement of new business.
Stay up to date with industry changes, products, and compliance requirements.
Key qualities for success include:
Excellent communication skills

Able to communicate clearly and professionally with clients, carriers, and teammates.
Empathy and patience

Understand client concerns and responds calmly and supportively.
Advocacy

Genuinely represents the client's best interests while maintaining professionalism with carriers and team members.
Strong problem-solving abilities

Finds effective solutions and resolves issues with confidence.
Humble professionalism

Approaches work with confidence and competence, without ego; open to feedback and growth.
High attention to detail

Ensures accuracy in all documentation and client interactions.
Effective time management

Capable of handling multiple priorities and meeting deadlines.
Adaptability

Comfortable with change and able to adjust to evolving client or business needs.
Self-motivation and initiative

Demonstrate the ability to work independently with minimal supervision while also collaborating effectively within a team setting
Compensation and benefits include:
Competitive salary based on experience.
Health, Vision, Life & Disability insurance.
401(k) with company match.
Paid time off and holidays.
Continuing education support.
Work hours (Full Time 40 hours week) in our Alexandria office: Monday- Friday 7:30am-4:30pm with a one-hour lunch or 8:00am-4:30pm with a

hour lunch.
To apply, please submit your resume and a brief cover letter explaining why you're a good fit for this role to chrism@zimnyins.com or mail to: Zimny Insurance Agency Attn: Chris Mohr 1103 Broadway St, Ste 100 Alexandria, MN 56308