Sales Coordinator - Holiday Inn Express Gulf Shores

divh2Sales And Marketing Assistant/h2pPrimary Objective of Position/ppAssist the sales effort by providing support in all specified functions along with securing new accounts, maintaining existing accounts and executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction./ppEssential Functions:/pulliProvide support to the sales team in executing contracts, proposals, and correspondence/liliAssist as needed with hotel and sales related functions, meetings, and blitzes./liliPrepare and send out direct mail projects, sales packets and collateral/liliProvide assistance to the Director of Sales and Marketing/liliEffectively communicate and coordinate the guests request with other departments/liliOversee office equipment maintenance/liliCoordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events/liliType Banquet Event Orders (BEOs), route event orders to proper departments/liliSet up new files as needed/liliResponsible for spelling accuracy and professional appearance of correspondence/liliMay be asked to produce weekly productivity reports for sales meeting/liliMay be asked to take accurate minutes of all sales meetings/liliAid group leaders when necessary/liliPerform other duties as assigned/liliSolicit group business within different market segments via tele-prospecting and outside sales calls/liliMaintenance of accounts with existing contacts to maintain rapport and develop future business./liliAttendance of networking events. Develop and maintain good relationships with officials and representatives of local community groups, companies and trade organizations, and attend local and out of town meetings and conventions in order to generate sales for the hotel./liliConducts site tours/liliUpkeep of customer database via Hotel Sales Pro/liliAssist in developing and managing the departmental budget and monitor sales activity to ensure that contracts and proposals go out in a timely manner. Effectively communication to all hotel departments regarding group schedules and details pertinent to the effective management of group operations./liliRegularly work files for past and potential groups to generate repeat business for the hotel./liliKeep trace system up-to-date and in order./liliContracts and follow up with customers/liliAnswer and respond to incoming telephone calls/liliResponsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting room./liliCoordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events./liliAttend sales meetings and hotel staff meeting to facilitate good communication and to discuss VIPs and incoming business in detail./liliGenerate reports as required to measure business generated by the sales department./liliPerform other duties as assigned by the Director of Sales and Marketing/Revenue Management./lipSupportive Functions:/ppIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel:/pulliTake responsibility for the implementation of sales plans. Monitor plans effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures./liliWork in conjunction with accounting to maintain and minimize levels of account receivables./liliCoordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction./liliCoordinate efforts with Rooms Division in the weekly maintenance of room inventory status so as to achieve optimal levels of revenues while maintaining high levels of guest expectations./liliDevelop promotional programs, point of sales materials, sales blitzes, etc./liliReport on a regular basis to the DOS/Revenue on actual room numbers against budget and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions./liliTake every opportunity to amaze the guests/liliEnsures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied./li/ulpTeamwork Skills:/pulliBe an enthusiastic, helpful and positive member of the team/liliBe professional, responsible and mature in conduct and behavior/liliBe understanding of, encouraging to and friendly with all co-workers/liliBe self-motivated and use time wisely/liliMaintain open line of communications with each department/liliCommunicate pertinent information/liliRespond positively to new ideas/liliOpenly accept critical/developmental feedback/liliReport to work on time/liliGive adequate notice if going to miss work/liliBe available to work a flexible schedule to include weekends and holidays/liliMaintain effective communication through the use of meetings, log books and bulletins/liliBe available to help other departments in emergency situations/liliAdhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook./li/ulpSpecific Job Knowledge, Skills and Abilities/ppThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:/pulliMust be able to speak, read, write and understand the primary language(s) used in the workplace./liliMust be able to read and write to facilitate the communication process./liliRequires good communication skills, both verbal and written./liliMost tasks are performed in a team environment with the employee acting as a team leader./liliThere is minimal direct supervision/liliMust possess basic computational ability./liliMust possess basic computer skills./liliKnowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required./liliExtensive knowledge of the hotel, its services and facilities./liliWorking knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA/li/ulpPhysical Demands/ppMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems./ppMust be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task./ppPosition requires outside sales calls, driving to and from business contacts, walking, sitting, standing for various length of time./ppMust be able to exert well-paced ability to reach other departments of the hotel on a timely basis./ppMust be able to lift up to 15 lbs occasionally./ppRequires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuity./ppTalking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates/ppVision occurs continuously with the most common visual functions being those of near vision and depth perception./ppRequires manual dexterity to use and operate all necessary equipment./ppMust have finger dexterity to be able to operate office equipment including computers, FAX machines, copiers, printers and calculators. Must be able to type 50 wpm./ppJob Requirements:/pulliPrevious sales experience/liliProficient in Microsoft Word, Office, Excel and PowerPoint/liliWell organized and detail oriented/liliAbility to work independently/liliDisplay initiative, perseverance and analytical skills/liliEffective communication/liliProfessional and ethical/liliExcellent customer service skills/liliQuick learner and hard worker/liliTeam player and ability to get along with others/liliAvailable to meet guests which may include weekends/liliAbility to read, write and speak English, with excellent grammar and communication skills (written and verbal)/liliDrivers License and clean MVR/li/ulpAccountable To: Sales Director/General Managers/p/ul/div