Communications Center Manager

Salary :

$64,064.00 - $105,747.20 Annually
Location :

Titusville, FL
Job Type:

Full-Time
Job Number:

26-0515
Department:

Law Enforcement - 801
Opening Date:

05/15/2026
Closing Date:

5/22/2026 5:00 PM Eastern
FLSA:

Exempt
Bargaining Unit:

N/A

JOB SUMMARY

This is a highly responsible administrative and managerial position within the Police Department Communications Division. An employee in this classification is responsible for planning, organizing, directing, and managing the operations of the Police Department Communications Center, including emergency and non-emergency call taking and law enforcement dispatch services.

Work is performed under the general direction of the Police Major or designated command staff member.
ESSENTIAL JOB FUNCTIONS (ILLUSTRATIVE ONLY)

Plans, organizes, and directs the daily operations of the Police Department Communications Center, including emergency 911 call taking and police dispatch services.
Supervises communications supervisors, public safety telecommunicators, and support personnel. Establishes work schedules, assigns duties, and evaluates employee performance.
Develops, implements, and maintains communications center policies, procedures, and operational guidelines.
Oversees recruitment, selection, training, discipline, and professional development of communications personnel.
Monitors communications center performance including response times, call processing efficiency, and dispatch effectiveness. Reviews operational and statistical reports to identify trends and implement improvements.
Administers the communications division budget including planning for equipment replacement, technology upgrades, and operational expenditures.
Coordinates the maintenance, operation, and upgrade of communications technology systems including:

Computer Aided Dispatch (CAD) systems.
911 call handling systems
Radio communications systems
Audio recording systems
Law enforcement information systems including FCIC/NCIC
Coordinates with City Information Technology staff and system vendors to ensure proper system performance, reliability, and security.

Maintains coordination with Brevard County public safety agencies and other regional emergency communications centers to ensure operational interoperability.
Participates in regional communications planning initiatives involving law enforcement, fire rescue, emergency management, and other public safety organizations.
Ensures compliance with federal and state regulations related to public safety communications operations, CJIS security requirements, and criminal justice information systems.
Establishes quality assurance and performance evaluation programs for communications operations.
Prepares reports, correspondence, and administrative documentation related to communications center operations.
Responds to inquiries, concerns, and complaints regarding communications center operations.
Performs related work as required.
KNOWLEDGE, ABILITIES, AND SKILLS:

Knowledge of the principles, practices, and procedures of a public safety communications center.
Knowledge of the principles, practices, and procedures of a public safety communications center.
Knowledge of emergency call handling and law enforcement dispatch operations.
Knowledge of communications technologies including Computer Aided Dispatch (CAD), radio communications systems, 911 call handling systems, and law enforcement database systems.
Knowledge of federal, state, and local regulations governing public safety communications operations and criminal justice information systems.
Knowledge of supervisory principles, personnel management, budgeting, and organizational administration.
Ability to plan, organize, and direct the work of communications personnel.
Ability to analyze operational data and prepare reports regarding communications center performance.
Ability to develop and implement policies and procedures related to communications operations.
Ability to communicate effectively with employees, public safety personnel, government officials, and the public.
Ability to maintain accurate records and administrative documentation.
Ability to exercise sound judgment and maintain composure during emergency situations.
EDUCATION & EXPERIENCE

High school diploma or equivalent is required
Associate and/or undergraduate degree in related field of study preferred
Five (5) years of progressively responsible experience in public safety communications, emergency dispatch, or communications center operations.
3 years of experience at Titusville Police Department is preferred.
Have one (1) year of experience as a Public Safety Answering Point Supervisor
An equivalent combination of education, training and experience (with at least three (3) years at the supervisory level) providing the necessary knowledge, skills and abilities

For internal candidates

No disciplinary action resulting in suspension with loss of pay or loss of benefits for two (2) years prior to the exam.

SPECIAL REQUIREMENTS

Must possess or obtain Florida Public Safety Telecommunicator Certification.
Must possess or obtain FCIC/NCIC certification.
Must successfully complete polygraph examination, psychological testing, fingerprinting, and background investigation.
Must possess a valid Florida driver's license.
This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current Drugs and Alcohol policy.

During occasions of local emergencies this position may be required to report to perform emergency tasks, which may result in extended work hours as well as extended periods of time away from family members. The Incident Commander and the employee's department Head will make the determination as to who will be required to work.

PHYSICAL REQUIREMENTS:

Ability to sit for extended periods of time
Ability to communicate effectively verbally and in writing, both in person and via telephone or radio.
Ability to view computer monitors for extended periods.
Ability to lift and carry paper boxes and materials weighing up to forty-five (45) pounds.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position.

While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment.

The City of Titusville is an Equal Opportunity Employer. In compliance with the American's with Disabilities Act, the City of Titusville will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

E.O.E.

The City of Titusville prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Acknowledged and accepted:
Name & Date
Complete Benefits Package for Full-Time General Employees

Health, Dental, Vision Coverage:
-Active 1st of the month after completions of 2 full months of service.

Retirement Savings:
-401A ( up to 4% match of base pay with City contribution)
-457B

Retirement:
City employees become enrolled in the Pension Plan from the first day of employment

Life Insurance:
-2x base salary, rounded to next $1,000 city paid (additional optional life insurance plan available)

Holidays:
-9 days per year
-2 floating holidays per year (after 6 month probationary period has been completed)

Vacation Leave:
- 80 hours/year, increases 88 hours/ year after second year and then in two year increments.
Vacation leave credit may be accumilated to a maximum of 120 hours in addition to that authorized in an anniversary year.

Sick Leave:
- 8 hours allowance accumulated for each month of service completed.

Bereavement Leave
Vacation Buyback Program
Sick Leave Donation Program
Incentive Pay

Family Friendly:
-Flexible hours and schedules to accommodate employee and City needs

Employee Recognition:
-Annual performance feedback
-Employee of the Month recognition
-City Employee of the Year recognition
-Annual Employee recognition event

Well Being:
-Annual Health Access Program
-Comprehensive Wellness Program
-Employee Health & Wellness Facility (shared with Brevard County)
-Membership discount (Parrish)
-Community Programs/Classes (Parrish partnership)
-Wellness Portal (Aetna)
-Wellness Education (Lunch & Learn)
-Employee Assistance Program (EAP)
-Employee Health Clinic (for enrolled employees and dependents)
-Discounts through Tickets at Work

Tuition Reimbursement:
Employees may be reimbursed for approved tuition requests for grade received:
A=100%
B= 75%
C= 50%
Reimbursement does not include books, student activity fees, etc.

Full-time employment with the City of Titusville qualifies you for Public Service Loan Forgiveness once you meet all requirements. Please check website for details.
01

Do you possess a high school diploma or GED equivalent?

Yes
No

02

Please indicate the highest level of education you have completed.

High school diploma or GED
Associate degree
Bachelor's degree
Master's degree or higher

03

Is your degree in a field related to public safety communications, criminal justice, emergency management, public administration, or a related area?

Yes
No
Not applicable

04

How many years of progressively responsible experience do you have in public safety communications, emergency dispatch, or communications center operations?

Less than 5 years
5 to 7 years
8 to 10 years
more than 10 years

05

How many years of experience do you have working for the Titusville Police Department?

no experience
Less than 3 years
3 to 5 years
More than 5 years

06

Do you have at least one (1) year of experience serving as a Public Safety Answering Point (PSAP)

Yes
No

07

Do you possess at least three (3) years of supervisory-level experience in communications, dispatch, or a related field?

Yes
No

08

(Internal Candidates Only) Have you received any disciplinary action resulting in suspension without pay or loss of benefits within the past two (2) years?

Yes
No
Not applicable (External Candidate)

Required Question