Office Admin/Marketing

Office Administrator (Marketing & Customer Experience Focus)
Grand Rapids, MI

Job Summary
We are looking for a highly organized, creative, and customer-focused Office Administrator to support daily operations while driving marketing, website, and customer engagement efforts. This role is ideal for someone who enjoys wearing multiple hats in a fast-paced manufacturing environment balancing administrative responsibilities with creative marketing and sales support.

This position leans heavily toward

customer experience, marketing, and e-commerce , with light accounting involvement.

Key Responsibilities
Customer Experience & Sales Support

Serve as the first point of contact for customer inquiries via phone, email, and online channels

Support inside sales by responding to product questions, quotes, and order inquiries

Deliver a high level of customer service and maintain strong client relationships

Assist in managing and updating online product listings and customer communications

Marketing, Website & E-Commerce

Manage and update company website (Squarespace), including product pages and online store

Create and distribute customer newsletters and marketing campaigns

Maintain and grow presence on platforms such as Google Business, Facebook, and Instagram

Take and edit product photos using tools like Adobe Photoshop or similar

Utilize AI tools to generate product visuals and marketing content

Continuously improve the look, feel, and performance of the website and online store

Administrative Support

Handle general office tasks including filing, scanning, and document management

Maintain organized electronic records and documentation

Assist with basic HR-related administrative duties

Support internal team operations and ensure smooth day-to-day workflow

Qualifications

Experience with

Squarespace or similar website/e-commerce platforms

preferred

Strong background or interest in

marketing, social media, or content creation

Proficiency in Microsoft Office (Excel, Word) and Adobe tools

Experience with

QuickBooks (Desktop)

is helpful but not the primary focus

Excellent communication skills (written, verbal, and phone)

Highly organized, dependable, and able to work independently

Creative mindset with attention to detail

What We re Looking For
We re looking for someone whose strengths are in

customer engagement, marketing, and creativity , rather than heavy accounting. The ideal candidate enjoys improving how a company presents itself online, connecting with customers, and helping drive business growth through strong communication and innovative ideas.

If you enjoy working in a collaborative, small-office environment where your ideas and creativity can make a direct impact, we d love to hear from you.

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