IT MEDIA SYSTEMS TECHNICIAN III

IT MEDIA SYSTEMS TECHNICIAN III

Posting Number:

SRGV8899

Number of Vacancies:

1

Location:

Edinburg, Texas

Department:

Infrastructure & Operations

FLSA:

Non-Exempt

Scope of Job
To coordinate and schedule the daily operations pertaining to interactive classes and high level meetings via interactive video and distance learning, oversee and coordinate the installation, troubleshooting, and maintenance of all assigned IT Media Systems, such as classroom technology systems, videoconferencing technology systems in support of UTRGV faculty, students, staff and visitors.

Description of Duties

Performs advanced troubleshooting, diagnoses and testing of IT Media Systems to ensure proper operations.

Develops hardware specifications for Video Network Infrastructure and Unified Communications implementation.

May act as a team lead for special projects and oversee all activities associated with Media system installs, upgrades or maintenance.

Deploys and manages digital signage infrastructure, and coordinates resources by collaboration with university colleges and organizations.

Collaborates in the concepts, designs, and production of future-focused, high impact assets in support of interactive telepresence media systems.

Researches, learns, develops and implements new procedures and interactive technologies.

Coordinates with university staff and faculty to determine multimedia and basic infrastructure requirements for any new conference room, interactive classroom media design.

Communicates problems and escalates issues with hardware and/or software according to the manufacturer warranty agreements.

Maintains compliance, license, and warranty information related to multimedia and video infrastructure facilities.

Develops manuals, workbooks, procedures, or related materials for use in conjunction with IT multimedia systems facilities general use and/or for training purposes.

Ensures appropriate and accurate escalation of incidents that require resolution by other University departments beyond the IT Service Desk.

Implements procedures for standard operation procedures of smart classrooms, interactive telepresence classrooms and all multimedia facilities.

Provides advanced determination and problem resolutions for high level support of university resources.

Responsible for coordinating and scheduling resources and services to best support faculty/students/staff and customers' technology needs.

Assists in the development of a capital plan, including planning for infrastructure upgrades, equipment replacements and building modifications to ensure the buildings future capabilities are maintained.

Conducts training and develops strategies for staff, faculty, students and other clients on the operations of IT Media Systems to ensure optimal performance.

Attends seminars and courses to remain current on state-of-the-art instructional technologies.

Makes recommendations for tools, equipment, office supplies, etc. for successful daily operations.

Performs other duties as assigned.

Supervision Received
Specific supervision from assigned supervisor.

Supervision Given
Direct supervision of assigned support staff.

Required Education
Associates Degree in Information Technology field, or 60 hours of college credit with a minimum 18 hours of IT related coursework.

Required Experience
Five (5) years of experience in technical support related to computer hardware, audio, video and computer equipment, multimedia display and control systems, networking and/or experience performing software upgrades, or substitute education or experience on a one‑on‑one basis.

Licenses / Certifications
None.

EEO Statement
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non‑discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

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