H&M Sales Advisor- Bridge Street Town Centre

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*:

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories & products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

Represent yourself and the H&M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc.

Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines, and legal requirements in all areas of the store

Give & receive feedback with your colleagues to learn, develop & support each other

Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice & processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Support with opening and closing of the store

Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Passionate about fashion and everything we create in-store.

Motivated by giving customers a great experience.

Communicative, creative, curious, motivated, flexible, decisive and action-oriented.

Enjoy working in a collaborative and dynamic environment.

Sales experience working in a dynamic & collaborative environment.

Experience working with customer service in fashion, retail or other service-related industries.

Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Job Details
Job Status:

Hourly, Non-Exempt

EEOC Code:

SLS

Compensation:

Sales Associates Pay Rate $14.25 per hour

Additional Information:

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.

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