Communications Rep, PRN, Shifts Vary

In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position.

Qualifications

Education: High School graduate or equivalent. Medical terminology preferred.

Certification: Must become certified in all Communications Services functions within 1 year of hire.

Typing: Accurately type 25-30 words per minute and pass a clerical examination.

Telecommunications: After training, pass internal examinations demonstrating mastery of telecommunications switchboard and information desk computer applications.

Experience: Previous experience in telecommunication switchboard, customer service and/or physician’s office preferred.

Job Knowledge: After training, pass internal certification examinations to demonstrate understanding of communications overall competencies.

Safety Sensitive: NO

Job Responsibilities
The Communications Representative (CR) performs basic functions as outlined below:

Perform all communications and Information Desk functions.

Patient check‑in and discharge functions.

Provide general information to hospital users, patients and families.

Assist in up‑front collections activities.

Provide excellent patient‑focused customer service.

Communicate effectively to service delivery areas to maximize patient flow and customer service.

Ensure orderly operation of switchboard and information desk functions through execution and delegation of work assignments.

Hospital Operator/Switchboard Functions

Guest Services

Up‑Front Collections

Emergency Department “Quick ER” Check‑In

Outpatient “Express Check‑In”

Outpatient Surgery & Special Procedure Check‑In and Discharge

Information Desk

Physical Effort
Sitting 3‑4 hours; standing 3‑4 hours; walking 3‑4 hours. Moderate lifting of 20‑25 pounds, 1‑10 times per day. Moderate bending, squatting and kneeling. Frequent fine‑motor movement with both hands. Manual dexterity to utilize computer. Good visual and hearing discrimination. Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the work day.

Mental Effort

Strong verbal communication skills

Detail orientation

Good deductive reasoning

Good with public; empathy for patients

Collaborates with others; strong team builder

Accepts authority and follows instructions well

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