Commercial Lines Service Manager - Frost Insurance Agency

Commercial Lines Service Manager
What you’ll do:

Provide stewardship over departmental operations, including functional activities involving assigned client accounts, prospect proposals, and departmental files

Conduct file audits to assure compliance with established workflow and procedures

Allocate and adjust workloads between Commercial Account Managers, Commercial Account Representatives, and Account Technicians as necessary

Assist in the analysis of account risk for new and renewal accounts

Give technical expertise to commercial lines staff

Develop, implement, and monitor the training of the commercial lines staff

Participate in the selection of new commercial lines employees

Review subordinates’ performances and conduct formal performance appraisals

Participate in the creation of the annual commercial lines department strategic action plan and implement the tactical plan to meet established goals

Stay informed regarding insurance technical knowledge, market trends, agency automation, company information, and other operating techniques

Always take action using Integrity, Caring, and Excellence to achieve all‑win outcomes

What you’ll need:

Texas P&C General Lines Agent license or ability to obtain within 90 days

Proficient in Microsoft Office applications

Excellent communication and organizational skills

At least five years experience in commercial lines underwriting, marketing or account management or similar agency experience

Additional Preferred Skills:

Bachelor’s Degree

Insurance professional designation such as CISR, ACSR, CIC, CRM, CPCU

Prior experience in staff management

Our Benefits:

Medical, dental, vision, long‑term disability, and life insurance

401(k) matching

Generous holiday and paid time off schedule

Tuition reimbursement

Extensive health and wellness programs, including our Employee Assistance Program

Referral bonus program

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