Client Manager 11711 North Meridan St, 7th Fl, Carmel, IN 46032

11711 North Meridian St, 7th Fl, Carmel, IN 46032

Job Overview
The Client Manager works with and supports Producers and the account team within the Construction specialty practice to manage client service delivery throughout the insurance renewal and policy period on an assigned book of business. The role is client-facing and team-focused, leveraging professional skills in commercial property and casualty insurance to enhance and expand large, complex client relationships.

Location
Carmel, Indiana or Terre Haute, Indiana – Hybrid: 3 days a week in office.

Compensation
The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

Responsibilities

Ensure timely and consistent review of expiration list.

Process applications, policies, endorsements, binders, audit requests/review and other items related to client servicing.

Research and compile answers to client policy, coverage, exclusions and related questions, incorporating support from other team members as needed.

Provide support to Producers and, if applicable, Client Executives, including preparing presentations and proposals, and participating in meetings with prospective clients.

Prepare all invoicing and client allocations, and resolve client billing issues with team support.

Provide standard office/administrative support as needed.

Maintain Agency Management Systems in real time.

Establish and maintain open‑items lists with internal and external clients to ensure all deliverables are proactively managed.

Prepare and maintain schedules of insurance, summaries of insurance and coverage illustrations.

Consistently establish and maintain high levels of trust and confidence with clients by promptly responding to and resolving client questions and issues.

Meet all quality and timeliness standards in the Agency Management Systems while properly documenting all activity.

Oversee AR and AP reports for all assigned accounts, engaging Producer/Client Advocate/Client Executive as needed.

Access/manage third‑party certificate sites and carrier websites.

Other duties may be assigned.

Renewals

Support Producer/CA/CE/Senior CM/Broking Team with external strategy meeting presentation and materials.

Prepare and review current program and expiring exposures for information gathering processes with client.

Request updated exposures from client and coordinate client responses with multiple client contacts as required.

Compile loss summaries for renewals and on‑ad‑hoc basis as required.

Support submission process as required by assigned accounts.

Coordinate proposal process in conjunction with Producer/CA/CE/Senior CM/Broking as required by assigned accounts.

Manage policy checking process, including carrier corrections as needed, and policy delivery to clients within established timeframe.

Coordinate binding and post‑binding processes, including order to bind, confirmation of coverage, evidence of coverage, etc.

Obtain premium financing options, invoice the renewal and premium allocations.

Other duties may be assigned.

Qualifications

Strong verbal and written communication skills.

Service‑oriented with excellent interpersonal skills.

Ability to manage multiple priorities in a fast‑paced environment.

Proficiency in Microsoft Office and agency systems (Sagitta, ImageRight, CSR24).

Self‑motivated, detail‑oriented, and able to work independently.

High school diploma or G.E.D. equivalent required; bachelor’s degree preferred.

3–5 years of commercial property and casualty insurance experience in a client‑facing role; construction experience preferred.

Property and Casualty Broker License.

Valid Driver License.

Benefits

Generous Paid Time Off – Managed PTO for salaried/exempt employees; 22 PTO days for hourly
on‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days.

Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.

Employee referral bonus program – $1,500 per hired referral.

Employee recognition programs for demonstrating EPIC’s values plus additional awards and trips.

Employee Resource Groups – Women’s Coalition, EPIC Veterans Group.

Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.

401(k) matching, medical, dental, vision insurance and wellness & employee assistance programs.

50/50 work culture that supports collaboration, teamwork, and an inclusive environment.

EPIC gives back through charitable efforts such as Donation Connection, Employee Assistance Fund, and People First Foundation.

Top‑10 property/casualty agency ranking by Insurance Journal.

EEO Statement
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an inclusive environment helps us deliver the best outcomes to our clients.

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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