Client Services Manager - Subrogation

Salary Range:

$76,000 - $97,000

At Afni, we don’t just manage client relationships, we build partnerships that drive measurable outcomes. We are seeking a Subrogation Client Services Manager who demonstrates strong customer focus, strategic thinking, and initiative, and who is energized by growing client relationships through innovation, insight, and performance excellence. This role is a critical leader responsible for owning client success, driving operational performance, and expanding opportunities within the client portfolio.

Position: On‑site in Bloomington, IL headquarters

Position Purpose
The Subrogation Client Services Manager serves as the primary point of contact and trusted advisor for assigned clients and internal partners. You will lead with a strong customer orientation, leveraging data, relationships, and innovation to deliver results and proactively grow client programs.

Key Responsibilities
Customer Focus & Growth Ownership

Act as the strategic owner of client relationships, ensuring trust, confidence, and long‑term partnership success

Continuously listen, probe, and identify unmet needs and emerging opportunities within client programs

Demonstrate strategic thinking and innovation by ideating and proposing new work streams, enhancements, and efficiencies that expand service scope

Translate client needs into viable business solutions that drive growth and value creation

Strategic Client Leadership

Build strong partnerships grounded in a deep understanding of client goals, challenges, and business strategies

Deliver consultative insights and position Afni as a solutions‑oriented partner

Lead business reviews and performance discussions, presenting data‑driven insights and recommendations

Actively seek feedback and adjust strategies to strengthen relationships and outcomes

Operational Excellence & Execution

Partner cross‑functionally to ensure delivery of KPIs, service standards, and quality expectations

Use analysis and decision making to identify performance gaps and drive improvement initiatives

Lead problem‑solving efforts across stakeholders, demonstrating accountability and ownership

Drive execution with initiative and persistence, ensuring commitments are met

Data, Insights & Business Impact

Leverage analytics to identify trends, risks, and opportunities

Present complex information in a clear, actionable format to influence decisions

Partner with internal teams to support forecasting, reporting, and business case development

Use data to support both client outcomes and financial performance

Financial & Compliance Accountability

Monitor contract adherence and ensure alignment with performance expectations

Identify and recommend changes that improve profitability and program effectiveness

Support invoicing accuracy and financial documentation alignment

Maintain readiness for audits and ensure compliance with internal and client requirements

Collaboration & Communication

Demonstrate strong communication and teamwork competencies by working effectively across functions

Build productive partnerships with internal stakeholders to align on priorities and execution

Communicate proactively to ensure clarity, transparency, and alignment at all levels

Why Afni
At Afni, we empower our leaders to think strategically, act decisively, and continuously improve. In this role, you will help shape how we deliver value to our clients, not just today, but for the future.

Requirements
What You Bring

Bachelor’s degree preferred with 3+ years of relevant experience in client services, subrogation, insurance, or BPO environments

Proven experience managing client relationships with a focus on growth and retention

Strong analytical, problem‑solving, and critical thinking skills

Ability to translate insights into action and influence business decisions

Exceptional communication and presentation skills

Proficiency in Microsoft Office Suite

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