Production Services Engineer

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We are looking for a proactive and client-focused professional to join our Application Support function. This individual will provide hands-on technical support for a proprietary trading platform utilized by investment professionals across the firm. The role partners closely with technology teams as well as front-office stakeholders including portfolio managers, quantitative teams, traders, and operations personnel to maintain system reliability and quickly resolve production issues.

The ideal candidate is a strong problem solver with excellent communication skills, a collaborative approach, and a passion for both financial markets and technology. This opportunity offers broad exposure across trading, operations, and technology within a fast-paced investment environment.

Key Responsibilities

Administer, monitor, and support critical trading and operational applications

Perform daily health checks to ensure trading platforms and related systems are functioning properly

Troubleshoot and resolve issues reported by front-office and middle-office users

Conduct QA and user acceptance testing for new releases and system enhancements

Build strong working relationships with internal stakeholders and third-party vendors/data providers

Prioritize incoming support requests and manage incidents efficiently

Investigate and resolve production issues across trading infrastructure while coordinating updates with relevant business and technology teams

Develop monitoring and alerting solutions, review logs, and analyze system performance to proactively identify operational risks and improve system stability

Identify process or system inefficiencies and assist with implementing scalable improvements

Collaborate with development and infrastructure teams to escalate and resolve complex technical issues

Coordinate with brokers and external vendors regarding order flow or connectivity issues

Maintain accurate documentation for systems, workflows, operational procedures, and support processes

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related technical field

5 10 years of experience in an application or production support environment

Exposure to financial markets and familiarity with one or more asset classes

Ability to thrive in a high-pressure, fast-moving environment

Strong communication and stakeholder management skills across technical and business teams

Experience with Python and exposure to electronic trading or order management systems preferred

Strong understanding of FIX protocol, Linux environments, and SQL Server

Familiarity with market data platforms, Git, and Jira

Flexibility to support critical systems outside standard business hours when necessary