Community Relations Director

Rancho Springs Memory Care -

Why This Role Matters:
Families come to us during some of the hardest moments of their lives. They’re looking for guidance, reassurance, and a place they can trust.
In this role, you’re often their first connection. How you show up—how you listen, guide, and follow through—directly impacts whether their loved one finds the care and support they need.
If you’re driven by results

and

want your work to mean something, this is where those come together.
About Us:
At Rancho Springs Memory Care, our purpose is simple: to engage, protect, and love people living with memory loss. We create a safe, active, and supportive environment for residents, families, and team members alike.
What You’ll Do:
Drive Sales & Occupancy
Own the full sales cycle—from first inquiry to move-in

Conduct tours, build trust with families, and confidently close

Follow up consistently and keep strong documentation (this part matters)

Build Relationships in the Community
Develop referral partnerships with healthcare providers and local professionals

Stay active in the market through outreach and events

Create a Great Experience
Help families navigate emotional decisions with clarity and empathy

Coordinate smooth, well-prepared move-ins with internal teams

Lead Strategy & Results
Manage the marketing plan, track performance, and adjust as needed

Stay focused on occupancy goals and department outcomes

What You Bring:
Sales or marketing experience (senior living is a plus, not required)

Strong relationship-building and communication skills

Confidence in guiding conversations and closing

Organization and follow-through—you stay on top of details and documentation

A genuine interest in supporting seniors and their families

What Success Looks Like:
Hitting occupancy goals

Building a reliable referral network

Creating a positive, professional experience for every family

Qualifications:
High school diploma required; college coursework or degree preferred

5+ years of related experience, or equivalent combination