Partner Engagement Manager, U.S. Army Reserve Command

Job Overview
We are seeking a Partner Engagement Manager to own the entire customer relationship, from ordinary users up to Generals, and rapidly expand product usage within military headquarters.

Location: In person at Fort Jackson, SC.

To qualify, you must hold an active Top Secret clearance with eligibility for SCI and be able to access DOD facilities and installations.

Responsibilities

Own the entire customer relationship, from users up to Generals.

Rapidly expand product usage until 100% of workflows are in Onebrief.

Clearly communicate user needs to the product team, maintain high product proficiency, and excite customers about each product improvement.

Instill the Onebrief brand image.

Enable expansion to Allies and Partners.

Lead or support exercises.

Use observations of users to recommend product improvements.

Provide face‑to‑face and remote customer support.

Develop an understanding of customer social dynamics to support renewals and future sales.

When responding to incidents (product unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

Qualifications

Proven experience leading operational planning within a military context, preferably at multi‑star headquarters.

Advanced military education: Command and Staff, Advanced Military Studies.

Familiarity and experience with major military planning exercises and protocols for software deployment on classified networks.

Proven ability to expand business presence within a region, with emphasis on software or technology solutions.

Experience in customer support, both face‑to‑face and remote, and ability to respond to incidents coordinating with customers and product engineering teams.

Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters.

Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

Most importantly, you are a true Onebriefer:

You are obsessed with creating value for real users.

You are ambitious, scrappy, and a creative problem‑solver.

You learn quickly, work iteratively, and naturally seek collaboration.

You approach your work with integrity, intellectual honesty, and a low ego.

You communicate frankly, clearly, and succinctly.

You thrive as a self‑starter, embracing autonomy and ambiguity.

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