Sr. Technical Writer

divh2Onwards Together!/h2pIllumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running./ph2Location: 4 on-site days a week in Sunnyvale, CA Headquarters./h2h2Our Teams Vision:/h2pOur Product Management team has established a culture based on thought leadership, independence, and responsibility. Those who join us represent the leader in Zero Trust security and work closely with our Engineering team to solve real customer problems. Bring your visionary instincts to all stages of the product lifecycleconception, definition, development, release and post-release activitiesmanage strategic planning, feature selection, and tactical activities. This powerful, dynamic team drives our roadmap forward as we work to make the digital world a safer place./ppIllumio technical writers are encouraged to be fearless and have the freedom to make important decisions affecting our documentation, tools, and customer experience. We write for advanced networking and security audiences./ppAt Illumio, technical writers have the opportunity to create new content from scratch about an evolving technology. Each writer has a large impact on the success of the team and on the future of the company. The teams collective experience and insight help us deliver content that best serves customer needs./ph2Your Impact:/h2pAre you a technical storyteller who thrives on turning complex networking and security concepts into in-app help, videos, and infographics? At Illumio, we dont just write manualswe build the bridge between sophisticated engineering and a seamless product experience for customers./ppThe Content Experience team is looking for a Sr. Content Strategist/ Technical Writer to join our team and own the content journey for our new and existing product lines. This isnt just about text on a page; its about creating a multimedia experience using videos, learning journeys, infographics, and more to empower our users to secure their most critical workloads./ppYou arent just a writer here; you are a product expert. Youll have the autonomy to choose the best format for the message and the support of a team that values technical depth and creative flair./ppAs a key member of the Content Experience team, you will:/pullipBe the Voice of the Product: Translate weekly cloud releases into high-impact content, from deep-dive technical guides to engaging Whats New features that highlight the business value of our innovations./p/lilipCreate Beyond the Page: Design videos, infographics, and interactive learning journeys that cater to a highly technical audience. Embed intuitive, in-app guidance that meets customers exactly where they areproviding the right answers at precisely the right moment./p/lilipBridge the Gap: Collaborate directly with SMEs, Engineering, and Professional Services to capture field-tested best practices and solve real-world customer problems. Collaborative and Leadership Focused: Partner closely with product management, engineering, UX, and Support/Professional Service teams to build engaging and technically accurate content for a best-in-class customer experience./p/li/ulullipStrategize and Execute: Drive engagement by choosing the optimal mix of SEO-optimized content, video, and visuals to ensure our customers get the right information in the most digestible format. Fuel our rapid release engine by delivering technically accurate and synchronized content that launches alongside every new feature./p/lilipProblem Solve: Use a jobs to be done framework to evaluate user needs, creating task-oriented documentation and videos that translate product features into immediate customer wins./p/lilipTest and Validate: Get your hands on the product. Youll build time into your workflow to test installation and admin procedures yourself before they ever reach a customer./p/lilipCurate Quality: From detailed troubleshooting guides to concise release notes, you ensure our documentation is the gold standard for the industry./p/li/ulh2Your Toolkit:/h2ullip7-9 years of technical writing experience/p/lilipBA/BS in Technical Communications, English, Computer Science, or equivalent subject/p/lilipThis role supports FedRAMP-related responsibilities and therefore must be filled by a U.S. citizen, as required by federal government security standards./p/lilipExceptional communication skills with a proven ability to distill high-level engineering jargon into a cohesive narrative for technical and business audiences./p/lilipQuickly synthesize complex new technologies into modular in-app guidance, ensuring our customers are never more than a click away from a solution./p/lilipLead with agility. Expertly balance multiple deliverables while embracing the dynamic nature of agile releases./p/lilipYou arent a stranger to thestartup hustle or high-growth enterprise environments. You thrive on the adrenaline of fast-paced tech and know how to build scale while moving at light speed./p/lilip1-2 years of experience with Paligo or another CMS/p/lilipExpertise in structured authoring languages (DITA/XML) and tools such as Git, GitLab, Jira, Confluence/p/lilipDeep knowledge of network security technologies (e.g., networking, security policies)/p/li/ulp#LI-PO1 #LI-ONSITE/ppstrongOur Commitment/strong/ppIllumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success./ppAll official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience./ppFor roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records./p/div