Shoptalk is hiring: Technical Writer in Omaha

Job Title
Technical Writer

What does a successful Technical Writer do at Fiserv?
As a successful Technical Writer, you will assist with maintaining the Omaha Platform suite of 140 client‑facing user reference manuals and 200 technical documentation manuals. You will be responsible for the creation and maintenance of documentation such as pre‑notification communications, instructional guides and reference manuals.

What you will do:

Work with technical and business partners to interpret detailed technical designs and determine system changes to communicate to internal and external clients.

Identify information needed to complete assignments and gather that information using available research tools and personnel.

Analyze technical and business communications to determine whether planned changes will affect how clients use the system.

Determine how planned changes will benefit clients and identify the correct placement of documentation.

Use computer knowledge to support understanding of programming design specifications, programming terminology and promote overall understanding of the Fiserv System.

What you will need to have:

Excellent writing skills, including understanding of correct grammar and English usage and the ability to apply such skills.

Must be able to follow established writing standards.

Excellent communication, negotiation and interpersonal skills to successfully interact with technical and non‑technical personnel.

Time and organizational management skills in order to successfully complete concurrent projects on schedule.

What would be great to have:

Previous background and experience in a technical documentation role.

Familiarity and experience working with Adobe FrameMaker.

Experience working with artificial intelligence to research and summarize documentation content.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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