LEAD MULTIMEDIA AUDIO VISUAL TECHNICIAN

Lead Multimedia Av Technician

Waveguide is actively seeking a Lead Multimedia AV Technician to join our organization in Charlotte, NC. This individual is responsible for providing audio visual services to our client.
Key Responsibilities:
Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
Provides consultation and education to all levels of end users on presentation technologies.
Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
Maintains conference room integrity.
Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
Maintains understanding of current and new presentation technology.
Preferred Qualifications:
High School diploma or equivalent a must
Three to five years audiovisual technology management experience
Three to five years AV and presentation technologies experience
Three to five years customer service experience
Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
Strong customer service and communications skills required
Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
Ability to facilitate tasks with internal and external staff to assure meeting and event success
Understanding of normal business and office procedures
Experience working in a fast paced university/conference center environment
Self-motivated independent thinker
A CTS certification by InfoComm
Industry relevant training or technical courses a plus
Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Associates at Waveguide are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).