Customer Quality Specialist

At

ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Quality Manager

Your role and responsibilities:
In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world‑class performance.

You will be mainly accountable for:

Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.

Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.

Represents the Voice of the Customer within local teams; Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.

Challenges the teams with customer experience feedback and input to decisions; Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Qualifications for the role:

Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred

Minimum 5 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 7 years relevant work experience OR High School Diploma/GED PLUS 9 years of relevant work experience

Lean six sigma green belt certification, preferred

Advanced communication skills (written and verbal) within the organization and customers

Microsoft Office skills

Basic knowledge of lean manufacturing, 5S, 8D reports, PPAP, preferred

Candidates must already have work authorization that would permit them to work for ABB in the US.

More About Us
ABB Smart Power provides energy distribution solutions for data centres, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low‑voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data centre companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organisations save energy and reduce CO2 emissions.

Why ABB?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

What's In It For You
ABB is an Equal Employment Opportunity and Aff… (EEO statement continues)

ABB Benefit Summary For Eligible US Employees
[excludes ABB E‑mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioural health, general health navigation and virtual health, and infertility/adoption

Employee discount program

Retirement

401k Savings Plan with Company Contributions

Employee Stock Acquisition Plan (ESAP)

Time off
Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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