Digital Marketing Agency - Operations Manager

Excavation Marketing Pros is a fast-growing digital marketing agency serving clients across the United States and Canada. We specialize in lead generation, CRM automation, and full-funnel digital marketing strategies. As we scale, we are looking for a highly technical and operationally-minded leader to serve as the founder's right hand and keep our agency running at its highest level.
About the Role
We are hiring a full-time, fully remote Operations & Automation Manager. This is not a traditional operations role — it requires deep hands-on experience with GoHighLevel, ClickUp, and marketing automation systems and AI. You will be responsible for overseeing production workflows, managing our team\'s output, troubleshooting technical issues, and ensuring that our clients receive exceptional results every time. If you thrive in a fast-paced agency environment, love building systems, and take pride in turning chaos into order — this role was built for you.
Key Responsibilities

Serve as the operational backbone of the agency, managing day-to-day production and workflow inside ClickUp
Act as the primary liaison between account managers, web developers, paid ads management and the founder
Oversee and optimize GoHighLevel (GHL) sub-accounts, workflows, automations, pipelines, and integrations
Monitor AI and automation systems to ensure they are functioning at peak performance
Proactively identify operational bottlenecks and implement solutions before they impact clients
Manage A2P 10DLC compliance, spam/robo-call mitigation, and telecom-related issues
Troubleshoot technical issues across CRM platforms, Zapier, APIs, and third-party integrations
Track team performance, deadlines, and deliverables to ensure nothing falls through the cracks
Support onboarding of new clients and ensure smooth handoffs between departments
Continu continuously improve internal processes and document SOPs
What We Are Looking For

Minimum 2 years of experience working inside a digital marketing agency in an operations management role
Advanced, hands-on experience with GoHighLevel (GHL) — this is non-negotiable
Proficiency with ClickUp for project and task management
Strong understanding of marketing automation, CRM workflows, Zapier, and API integrations
Experience with A2P 10DLC registration and telecom compliance is a strong asset
Exceptional organizational skills with the ability to manage multiple priorities simultaneously
Strong written and verbal communication skills
A proactive, ownership-oriented mindset — you solve problems before being asked
Comfortable working independently in a remote environment
Strong understanding and proficient use of Manus, OpenClaw or both (Huge plus)
Compensation and Details

$54,000-$66,000 USD
Employment Type: Full-Time, Permanent
Location: Fully Remote
Hours: Monday to Friday, standard business hours (flexible)
5 weeks paid time off
Why Join Excavation Marketing Pros

Work directly with the founder in a high-impact, high-visibility role
Be part of a growing agency with a strong client base and ambitious growth plans
Flexible remote work environment
Opportunity to build and lead systems that shape the future of the company
Competitive compensation with room to grow

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