Onboarding Experience Strategy Lead

Onboarding Experience Strategy Lead

The Onboarding Experience Strategy Lead is responsible for defining, prioritizing, and delivering AI-powered, data-driven onboarding products and experiences that improve the onboarding experience and support new hires as they transition into their roles. This role translates FedEx's enterprise onboarding strategy into scalable, user‑centric solutions by partnering across HR, technology, and business teams.
Essential Functions

Own and manage the onboarding product roadmap, aligning product features and enhancements to business priorities and employee experience needs
Translate onboarding strategy into actionable product requirements, user stories, and experience designs
Partner with HR, IT, and vendors to deliver seamless, integrated onboarding journeys across platforms and touchpoints
Leverage workforce data and AI-driven insights to continuously refine and personalize onboarding experiences
Ensure onboarding solutions are scalable, compliant, and aligned to enterprise standards and governance
Monitor product performance and user feedback to drive continuous improvement and innovation
Establish and manage a clear intake and prioritization process for onboarding experience requests and enhancements across business units and stakeholders
Support Onboarding Lead in making onboarding product decisions, assessing trade‑offs, and ensuring delivery outcomes
Additional Skills Considered a Plus

Experience establishing onboarding strategy with large organizations
Strong cross‑functional influential leadership
Experience with onboarding product design centered around employee experience
Minimum Education

Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or related field (or equivalent work experience)
Minimum Experience

Five (5) years' experience in Talent Acquisition, Employee Experience, Onboarding, HR COEs, or related HR functional areas
Proven experience designing, implementing, or managing enterprise‑wide onboarding or employee development programs, including collaboration with designers and technology teams to deliver digital solutions
Demonstrated experience working with digital HR tools, workflow automation, or AI‑enabled learning/performance technologies
Knowledge, Skills and Abilities

Strong understanding of onboarding best practices, journey design, and employee experience principles
Expertise in streamlining the onboarding process for efficiency and employee satisfaction
Familiarity with AI‑enabled personalization, data analytics, and digital HR ecosystems
Knowledge of compliance, labor considerations, and global workforce dynamics
Experience working in agile environments, including managing backlogs, prioritizing work, and collaborating with cross‑functional teams
Experience designing and managing onboarding as a product, with a focus on user needs, business value, and continuous enhancement
Proven ability to communicate clearly, align stakeholders, and translate complex concepts into actionable insights
Demonstrated commitment to embedding inclusive practices and equitable experiences across onboarding journeys for diverse employee populations
Experience managing external vendors to ensure quality, performance, and alignment to onboarding objectives
Data‑driven approach to identifying opportunities and driving continuous improvement
Preferred Qualifications

The preferred location for this hybrid position is Memphis, TN. However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories). Candidates residing within 50 miles of a FedEx campus will be required to work on‑site at a FedEx location several times per week.
Pay Transparency

Posting closes on: 5/22/26 at 4:00 PM CST / 5:00 PM EST.
Equal Employment Opportunity

Federal Express Corporation is an Equal Opportunity Employer, including Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
Legal Rights

Know Your Rights
Pay Transparency
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
E‑Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E‑Verify program (for U.S. applicants and employees only)

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