Rent The Runway is looking for a Team Lead who will manage a team of 15 Customer Experience Associates. You will provide coaching and ensure service level goals are met while fostering a customer-first culture. Candidates must have 5+ years in customer service and 2+ years in management, with expertise in metrics and employee development. The position supports a remote work option in several states including California and New York, with an anticipated salary range of $56,000 to $70,000.
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Remote CX Team Lead — Coach & Elevate Customer Experience
Rent The Runway · New York, NY, USA · Remote ·
- Pay:
- $56,000-$70,000/yr
- Job type:
- Full Time