Sales Coordinator

Location
YOTEL Miami

Position
Sales Coordinator

Job Description
Sales Coordinator Position Overview:

The Sales Coordinator will work with the Sales Team. They will manage various aspects of filing contracts, assisting with group resumes, building group blocks and transient reservations. They will administer the operational and system processes for coordinating group arrival and departure by entering group bookings and rooming lists into the sales and front desk systems. This position will also assist with guest correspondence, administrative duties such as group and transient billing, as well as reservation assistance. The Sales Coordinator will also be responsible for special projects pertaining to the organization of the property management system and the sales and catering system.

Responsibilities

Liaise with Sales Team in coordinating contract files.

Make / Change / Cancel reservations.

Process confirmations as needed.

Request booking links from distribution.

Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.

Ensure that group blocks, group lists, group billing, and cutoff dates are maintained.

Preblock all group needs for suites or connecting rooms.

Check Daily arrivals to ensure accurate reservations.

Process prepayments and ensure proper routing of 3rd party reservations.

Verify travel agency commission invoices.

Review cancellation report and charge as needed.

Process and track gift certificates.

Maintain positive guest relations at all times.

Able to perform job functions with attention to detail, speed, and accuracy.

Able to prioritize and organize work.

Handle mail / correspondence.

Run various reports in Opera for managers.

Assist with special projects as needed.

Skills and Requirements

College degree in Hospitality or related field preferred.

Self‑motivated, energetic and professionally passionate with excellent customer service.

Liaise with vendors and suppliers.

Ability to work a flexible schedule.

Excellent presentation, communication, organization and computer skill.

Microsoft Word, Excel, Outlook, PowerPoint, HTML and Photoshop.

Experience with Opera, Delphi, or other PMS/CRM systems is preferred.

Ability to thrive and succeed in a fast‑paced environment.

Ability to work as a team player.

Ability to maintain positive and professional demeanor while working under pressure.

Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel.

Pay and Schedule
Shift: Full‑Time/Part‑Time, Full‑Time, Exempt/Non‑Exempt

EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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