Sr. Director - Underground Services Solutions

SUMMARY OF POSITION
The Senior Director – Underground Services Solutions is a strategic, commercially driven leader responsible for accelerating growth, profitability, and market leadership of Underground Services. This role leads the development, packaging, and go-to-market execution of differentiated service offerings by aligning customer needs with compelling, outcome-based value propositions. This leader combines strong sales orientation, technical depth, and business acumen to position Underground Services as a high-value partner. The role requires the ability to communicate service value in terms of reliability improvement, risk mitigation, regulatory compliance, lifecycle extension, and financial return. The Senior Director operates at both strategic and tactical levels — shaping long-term growth initiatives while also supporting day-to-day execution, coordination, and service excellence. Success requires close collaboration across Sales, Operations, Product, Engineering, and Corporate Development.

Responsibilities
Growth Strategy & Market Development

Develop and execute growth strategies to expand Underground Services with new and existing customers

Identify market opportunities, emerging needs, and industry trends to shape service offerings

Lead service-to-market strategies aligned with customer priorities and regulatory drivers

Identify and translate customer needs into scalable, differentiated service solutions

Value Proposition & Solution Development

Develop clear, data-supported value propositions tied to customer outcomes (ROI, risk reduction, reliability, compliance)

Apply design-thinking principles to deeply understand customer challenges and develop tailored solutions

Customer Engagement & Sales Leadership

Serve in a customer-facing, sales-oriented leadership capacity supporting revenue growth and profitability goals

Travel regularly to customer sites alongside Business Development and, when necessary, independently

Lead or support customer engagements from discovery through solution alignment and value articulationEngage customers at executive and operational levels to position and defend service value

Partner with Sales on pursuit strategy, proposal development, and technical positioning

Support complex sales cycles requiring both technical credibility and commercial acumen

Contribute to negotiations where technical and value justification is required

Financial & Pricing Acumen

Develop and guide pricing strategies aligned with value, market competitiveness, and profitability objectives

Understand cost structures, margin drivers, and value-based pricing approaches

Support business case development and financial modeling for new and existing service offerings

Innovation & Digital Solutions

Champion digital and data-enabled service solutions; support integration of analytics/technology into delivery

Collaborate with Product and Engineering teams to modernize and scale offerings

Operations & Service Excellence

Coordinate closely with Operations and customers to ensure high-quality service delivery

Align customer expectations with operational capabilities, support resolution of delivery challenges

Drive continuous improvement in service quality, consistency, and customer satisfaction

Cross-Functional Collaboration & Enablement

Work effectively across Sales, Operations, Engineering, and Product teams to enable growth and execution

Develop and support training and enablement to strengthen commercial effectiveness

Represent the company at industry events, trade groups, and customer forums

Qualifications
Education & Experience

Bachelor’s degree in Engineering, Business or related field (advanced degree preferred)

15+ years of experience in electric utility, telecom utility, or infrastructure services industries

Demonstrated experience in technical sales and solution-based selling

Experience applying design-thinking or customer-centric solution development methodologies

Experience in product management, service solutions, or infrastructure services leadership is preferred

Skills & Competencies

Strong commercial and sales orientation with technical credibility

Strong financial and pricing acumen, including understanding of cost components and margin drivers

Exceptional analytical skills with ability to break down complex, ambiguous business problems into manageable, data-driven components that can quickly yield high-impact insights.

Proven ability to independently engage customers and influence buying decisions

Demonstrated ability to work effectively with multiple internal teams (Sales, Operations, Engineering, Software/Product Development, Senior Management)

Self-motivated with strong leadership presence, sound judgment, and high integrity

Other Requirements

Willingness and ability to travel frequently and work varied hours to achieve desired results

Commitment to supporting all Company policies and embracing core values

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The noise level may increase in certain areas of the Company locations.

Benefits
Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:

Medical Insurance and Health Savings Account with company contribution

Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!

401(k) with excellent company match

Paid time off

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