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Remote Customer Experience Lead (Aviation SME)

Agile Defense · New York, NY, USA · Remote ·

Pay:
$75,000-$85,000/yr
Job type:
Full Time

Agile Defense is seeking a Customer Experience Manager (SME) to deliver exceptional customer support and resolve issues efficiently. This remote role requires a background in military aviation and strong customer service skills, with 5-10 years of experience preferred. The successful candidate will onboard new customers, monitor inquiries, and identify trends to improve overall satisfaction. The position offers a salary range of $75,000 - $85,000 per year, focused on enhancing customer experiences and processes.
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