Documentation & Compliance Specialist

About the Role – Documentation & Compliance Specialist
The Documentation & Compliance Specialist is responsible for ensuring all member documentation, case notes, eligibility records, and service files meet agency, Medicaid, SCN, and HRSN compliance standards. This position plays a key role in maintaining audit readiness, improving documentation quality, and supporting accurate billing and reimbursement processes across all StrongSteps Behavioral Health programs.

The Documentation & Compliance Specialist works closely with Care Managers, Intake staff, Housing Specialists, and leadership to review records, identify missing or incomplete documentation, and ensure services are properly documented according to organizational and payer requirements.

Responsibilities

Review member records and case notes for accuracy and compliance

Verify required documentation for screenings, care management, housing, and support services

Monitor documentation completion timelines and staff compliance

Assist with audit preparation and quality assurance activities

Track missing documentation and communicate corrections to staff

Support billing readiness reviews and documentation verification

Maintain organized electronic records and compliance tracking systems

Assist leadership with compliance reporting and internal monitoring

Ensure adherence to Medicaid, HRSN, SCN, and organizational policies

Collaborate with operational and clinical staff to improve documentation standards

Qualifications

Strong attention to detail and organizational skills

Experience in healthcare, behavioral health, case management, compliance, or administrative support preferred

Ability to review documentation for accuracy and completeness

Strong written communication and problem-solving skills

Comfortable managing confidential information and sensitive records

Basic computer and electronic documentation experience required

Knowledge of Medicaid, HRSN, or social care documentation preferred

Full-Time Position

Hourly, Non-Exempt

Starting Pay: $24–$26/hour

Opportunities for advancement within the organization

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