Tag Agency Manager - So. Orlando

About this position

We are currently seeking a full‑time, dynamic and experienced Tag Agency Manager to lead our team and drive the success of this new location. We offer a great working environment, full benefits, and paid time off.
Job Requirements & Description

Automotive Tag and Title experience is required.
Managerial experience.
Managerial Job Description and Responsibilities

Manage and supervise the daily operations of an Automotive Tag Agency, including walk‑in dealer and customer interactions.
Ensure employees understand duties and responsibilities to comply with DMV/Agency standards.
Interview, hire and train candidates so they operate efficiently and effectively per company standards.
Assist title clerks with customer service issues.
Follow all company safety guidelines and policies.
Cover any position at the agency caused by the absence of an employee.
Protect customer private information and secure inventory.
Agency responsibilities – Ensure the Tag Agency is:

Up to date with proper reports.
Staffed appropriately based on the approval of upper management.
Meeting expectations of customer service and wait times.
Clean and organized daily.
Respond to county requests in a timely manner (title error, specific reports, etc.).
Equipped for emergencies (hurricanes, tropical storms, etc.).
Language Ability

Read and comprehend simple instructions, short correspondence, and memos.
Write simple correspondence.
Present information effectively in one‑on‑one and small group situations to customers, clients, and other employees.
Math Ability

Add, subtract, multiply, divide in all units of measure, using whole numbers, fractions, and decimals.
Compute rate, ratio, percent and interpret bar graphs.
Reasoning Ability

Apply common sense to carry out instructions furnished in written, oral, or diagram form.
Deal with problems involving several concrete variables in standardized situations.
Education/Experience

High school diploma or GED plus an equivalent combination of education and experience.
Certificates and Licenses

Pass a criminal background check.
Equipment

Scanner
PC
Printer
Multi‑line phone system
Copier and/or fax machine
Credit card and/or tele‑check machine, and cash register
Basic Knowledge, Skills and Other Abilities

Management experience.
Customer service knowledge.
Ability to multitask.
Basic computer knowledge.
Professional and courteous demeanor.
Good oral and written communication skills.
Work in a fast‑paced environment.
Team player.
Flexible availability, dependability, and punctuality.
Time management.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand, use hands, reach, and talk or hear. The employee is occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl. The employee might occasionally lift or move up to 10 pounds. Specific vision abilities include close, peripheral, depth perception, focus adjustment, and color vision.
Work Environment

The noise level in the work environment is usually moderate. Reasonable accommodations may be made for individuals with disabilities.
Benefits

Medical
Vision
401(k) with match
Life insurance (paid by the company)
Short‑term disability
Long‑term disability
Paid holidays
Paid vacation
Position Details

This is a full‑time, in‑office position. Salary will be based upon previous experience.

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