Role - Video Operator
Location - New Haven, CT - Onsite
Contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Job description
Our team is looking to bring on a Streaming & Video Operations Coordinator to act as a core member of our 24/7 video operations team focused on OTT, Mobile and Desktop video products. The coordinator will work closely with Product, Project and third-party vendors to ensure the highest quality video experience is getting to our end users. Every day will offer new challenges in an environment where change is encouraged.
Responsibilities:
- Responsible for testing live streaming across all current and upcoming platforms
- Identify video issues and relay valuable feedback to engineers
- Collaborate with third parties to coordinate on-boarding requirements and troubleshoot issues
- Monitor Live video in products once released and relay any issues to engineers
- Ensure project documents are complete, current, and organized appropriately
- Take ownership of the LiveTV experience, driving potential issues to resolution in a timely fashion
- Work with the support team to field customer issues that have been advanced to our team
- Additional other duties and responsibilities, as assigned
- Able to work varying shifts, flexible hours, weekends and holidays as part of our 24/7 service and live event coverage.
Key Projects:
- Primetime monitoring and support across all digital platforms as well as for live events.
- QA of live station launches and platform releases
- Management and monitoring of national level video blackouts
- Monitoring and operations of live streaming events cross platform
Qualifications:
- BS/BA Degree
- Experience working in a media entertainment environment with multiple partners and distributed teams
- Must be self-motivated, results-oriented and challenged by accountability
- Excellent internal client management and communication/ interpersonal skills
- Passion for and knowledge of interactive technology and platforms required
- Prior experience with mobile technologies (mobile development, APIs)
- Experience with troubleshooting and diagnosing technical issues for streaming video
You might also have –
- Experience with live streaming, video or broadcast
- Experience with video monitoring in a NOC or similar operations field
Skills
Mandatory Skills: live events, live streaming
Apply today or share profiles at priya@smartitframe.com