Senior Director, Post-Sales Strategy & CX (Remote)

Gartner is seeking a Senior Director Analyst in Customer Service and Support, specializing in postsales strategies and customer experience. The role requires expertise in service monetization, with responsibilities including authoring insights, advising clients, and leading research projects. Candidates should have over 12 years of experience in customer service within B2B SaaS or technology, with a strong executive presence and communication skills. The role offers a competitive salary and benefits package, including generous PTO and a 401(k) match.
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