Sales Coordinator

The Sales Coordinator reports to the Internal Operations Manager and plays a pivotal role in the success of our sales team by responding to leads promptly, engaging customers during initial appointments, managing the schedule of Design Specialists, and ensuring the smooth flow of sales operations.
Daily Job Tasks

Answer incoming service leads from technicians in the field
Respond to leads promptly, engaging customers during initial booking appointments to establish a foundation for successful sales calls.
Communicate with customers in a friendly, professional manner
Manage the schedule of the Design Specialists, ensuring efficient allocation of resources
Qualify leads and match customers with Design Specialists based on personality and expertise
Book and coordinate sales appointments, overseeing the scheduling process
Verify completion of documents after a job is sold
Assist in answering phone calls, providing information, and directing inquiries as needed
Enter warranties
Build jobs in the absence of the Install Coordinator
Provide support to Design Specialists, encouraging them and building positive relationships with both customers and team members
Qualifications

High school diploma or equivalent
5 years’ experience with providing customer service over the phone
Ability to type 30 wpm
Ability to represent SIERRA AIR INC. in a professional manner with customers, vendors, staff and the general public
Proficient in Microsoft Word, Excel, Outlook and Teams
Ability to thrive in a fast-paced environment and effectively switch between tasks
Strong interpersonal skills with the ability to build positive relationships with customers and Design Specialists
Excellent organizational skills with an emphasis on attention to detail
Working Conditions

Work is performed in an office setting
Must be able to sit in front of a computer screen for extended periods of time
Occasional lifting of file boxes or materials up to 30 lbs may be required
Pay Range: $21 - $25 USD
Benefits

At Sierra Air, we believe exceptional customer experiences start with exceptional people. We’re looking for team members who are organized, positive, driven, and passionate about helping both customers and teammates succeed in a fast-paced environment.
Health Insurance:

Comprehensive medical, dental, and vision coverage
Retirement Plan:

401(k) with company match
Paid Time Off:

Vacation, holidays, and sick leave
Career Growth:

Professional training and advancement opportunities
Supportive Culture:

A positive, team-focused environment that values your contributions
Equal Employment Opportunity

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
As set forth in Sierra Air’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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