Director - Student Success & Retention

Job Overview
Director - Student Success & Retention

Location: Valdosta State University

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 294594

Responsibilities

Accomplish department/unit objectives (25%)

Direct the human, financial, and other resources needed to accomplish objectives of the department or unit.

Monitor and establish processes (20%)

Monitor and establish processes to ensure effectiveness, efficiency, and alignment with University and department goals.

Direct operations (20%)

Direct the operations of the department or unit.

Area Representative (15%)

Represent the department or unit to internal and external groups and individuals.

Manage budget (10%)

Manage the department/unit budget.

Compliance (10%)

Ensure commitment to and compliance with applicable laws, regulations, and standards.

Academic Interventions

Oversee the development, implementation, and continuous improvement of intervention strategies using institutional CRM and student success platforms, including identification, monitoring, and follow-up of students demonstrating academic risk.

Establish and enforce a proactive, results-driven engagement model requiring structured tracking, urgent outreach, documentation, escalation, and accountability for measurable improvements in student academic performance and persistence.

Coordinate learning support services in partnership with advising and academic affairs to align interventions with course demands and ensure clear referral pathways.

Demonstrate the ability to teach or support instruction for courses serving at-risk student populations, as needed, to support retention and progression efforts.

Tutoring

Provide strategic oversight of tutoring services to ensure alignment with institutional retention priorities to target high-DFW courses with coordinated academic support.

Monitor utilization, academic impact, and performance outcomes to drive continuous improvement in tutoring effectiveness.

Orientation and Transition Programs

Oversee orientation and transition initiatives that support academic readiness, engagement, and early momentum for new students.

Align orientation and transition programming with institutional onboarding, progression, and retention goals.

Use assessment data and student feedback to strengthen transition pathways and improve early-term persistence outcomes.

Effective Departmental Leadership

Lead a results-driven academic interventions operation focused on at-risk populations, aligning strategies with institutional onboarding, progression, and retention goals.

Provide oversight of academic interventions, tutoring, and orientation and transition programs with accountability for measurable gains in academic performance, engagement, and persistence.

Drive data-informed decision making by establishing and monitoring performance metrics, allocating resources strategically, and communicating outcomes and risks to senior leadership.

Develop and supervise staff while overseeing budgets and operations with fiscal responsibility, enforcing accountability, and fostering a culture of ownership, urgency, and continuous improvement.

Qualifications

Bachelor's degree in a specified field and five (5) years of related work experience in a related field is required.

Terminal degree and/or professional licensure, certification, and/or designation may be required in some areas.

Equal Employment Opportunity
Valdosta State University is an equal opportunity educational institution. It is not the intent of the institution to discriminate against any applicant for admission or any student or employee of the institution based on the age, sex, race, religion, color, national origin, disability, or sexual orientation of the individual.

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