Customer Experience Specialist

2+ years of account management, order administration, customer service, etc

Hands on order entry experience

Basic excel skills (filter, run reports)

High attention to detail

Plus
Manufacturing industry

Some ERP experience

Any sort of freight knowledge would be helpful

Job Description
Essential Duties and Responsibilities

Ensures daily processing of all orders, reviews product availability, collaborates with manufacturing and/or shipping locations and confirms delivery dates. Right first time order entry.

Recommends solutions for problems encountered and makes suggestions for process improvements.

Maintains relationship with customers by developing understanding and managing assigned accounts.

Collaborates with Sales Administrators for the setup of new accounts and maintaining customer requirements

Manages challenging customer requests while still meeting company goals. Escalate issues as needed.

Helps customers resolve issues or disputes by investigating and interacting with Credit, Technical Services, Manufacturing, Traffic, Sales, to determine root cause and solution

Monitors inventory management programs as required and take action as needed to ensure customer satisfaction

Initiates collaboration with others (including customers, Sales Representatives, Sales Managers and Industry Managers, team members and all of supply chain)

Responsible for customer reporting, on-time metrics and other analytics

Performs any other similar or related duties as required or directed.

Comply with company rules and regulations

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