Journals Circulation Manager

Location: Leawood, Full-time. Hours: Monday–Friday (hybrid). Additional hours as needed. Travel: 2–3 days per year.

Job Description
When you join the American Academy of Family Physicians (AAFP), you are at the center of transforming health care. You are on the leading edge of ensuring family doctors have what they need to adapt, and you are part of a legacy that has been instrumental in improving and advocating for family medicine since 1947. Make an impact that matters. Be Team AAFP.

Summary of Responsibilities
The Circulation Manager is responsible for the strategic and operational management of subscription revenue, audience delivery, and distribution compliance for AAFP's core journals: American Family Physician, Family Practice Management, and FP Essentials.

Subscription Revenue & Financial Management
Owns the financial performance of the circulation program, including a departmental expense budget of approximately $1.6 million and annual subscription revenue of approximately $3.2 million. Responsible for planning, forecasting, and monitoring revenues and expenses; approving invoices; and ensuring financial accuracy through monthly reporting and variance review.

Circulation Infrastructure, Compliance & Risk Management
Leads the design and ongoing maintenance of circulation infrastructure, tools, and processes to support compliant subscription sales, fulfillment, and audience reporting. Owns compliance with USPS Periodicals requirements, AAM audit standards, and state and federal subscription auto‑renewal regulations, including bi-annual internal reviews and an annual in‑depth compliance review in partnership with Legal.

Subscription Growth, Promotions & Team Leadership
Directs subscription marketing strategy and execution across print and digital channels (email, web, direct mail, social) with responsibility for growing paid subscribers and managing controlled circulation requirements for American Family Physician. Leads and develops the subscription team, including institutional and organizational sales functions, and oversees promotional content across digital platforms.

Vendor Management, Fulfillment Operations & Team Resilience
Provides strategic oversight of external vendors and internal partners responsible for subscription fulfillment, production coordination, and special circulation projects. Serves as the primary point of accountability for vendor performance, contract management, and service quality across mailing, fulfillment, and production workflows. Negotiates and maintains vendor agreements, coordinating legal review when required, and ensures that vendor services align with budgetary, operational, and compliance requirements. Leads staff training and cross‑training initiatives to build operational resilience, ensuring continuity of circulation functions and eliminating single‑point knowledge dependencies.

Cross‑Functional Initiatives & Special Projects Leadership
Serves as the circulation lead on enterprise‑level initiatives and special projects that impact subscription sales, fulfillment operations, and audience delivery. Represents Journal Media circulation interests in cross‑divisional project teams, ensuring requirements related to data integrity, compliance, revenue continuity, and operational readiness are addressed.

Other duties as assigned.

Requirements
Bachelor's degree or equivalent work experience plus 6–10 years of related work experience.

Strong organizational skills with attention to detail and accuracy.

Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.

Ability to analyze circulation data and generate reports to support decision‑making.

Experience with medical, scholarly, or professional (business-to-business) journal publishing environments is preferred.

We are proud to be an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration without regard to race, color, age, ethnicity or national origin, gender, sexual orientation, gender identity/expression, pregnancy, marital status, religion, physical or mental disability, military/veteran status, or any other protected status.

EEO Employer/Vets/Disabled.

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