Website Onboarding Specialist

About PMW
At Property Manager Websites, we create high-performing websites and digital marketing strategies tailored specifically for property management companies. We focus on driving organic growth and delivering a great client experience. Our team combines technical expertise with a passion for helping clients succeed online, all within a fun, collaborative work environment that supports growth and innovation.

Please Note: Rentvine/PMW is unable to provide employment sponsorship now or in the future for this position.

About the role
We’re looking for a detail-oriented and organized Website Onboarding Specialist to join our team. In this role, you’ll be the main point of contact for new clients as they begin their website journey with us. You’ll guide them through onboarding, collect key materials, and help them understand how their new website will work.

Your goal is to create a smooth and positive onboarding experience that sets each project up for success.

What you'll do

Serve as the primary point of contact for clients during the onboarding phase of website projects

Guide clients in gathering and submitting required materials (content, images, logos, etc.)

Explain website structure, features, and basic functionality in a clear, easy-to-understand way

Educate clients on how our websites support SEO and organic growth

Coordinate with internal teams to ensure projects stay on track and aligned with client expectations

Communicate regularly with clients, providing updates and answering questions

Ensure all onboarding steps are completed accurately and on time

Collaborate with team members to continuously improve the client experience

Qualifications

Experience in a client-facing or customer service roles

Strong organizational skills and ability to manage multiple tasks/projects

Clear communication skills, especially when explaining technical concepts to non-technical clients

Basic understanding of SEO or willingness to learn

Strong attention to detail

Positive attitude and ability to adapt in a fast-paced environment

Why Join Property Manager Websites

Collaborative Culture:

Work in a supportive, team-oriented environment

Meaningful Work:

Help create websites that drive real results for clients

Growth Opportunities:

Learn and grow in SEO, website projects, and digital marketing

If you enjoy working with clients, staying organized, and being part of a fast-moving team, we’d love to hear from you.

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