Operation Manager: Kenner LA

OPERATIONS MANAGER WITH AN AWESOME SIGN ON BONUS...APPLY NOW!!!
Waste Pro is hiring an operations Manager to oversee collection and disposal operations, lead high‑performing teams, and ensure service commitments and performance goals are consistently met.

Summary Of Position
The Operations Manager has primary responsibility for providing oversight, coordination, supervision, planning, administration, training and logistical support to one or more facilities. The work focuses on the safe and successful collection, transportation and disposal of residential/commercial solid waste and recyclables. This role requires superior organizational skills that help drive continuous improvement surrounding operations, clients, and employees. The manager will build rapport with both internal and external clients and strive to maintain business commitments that allow fulfillment of defined service level agreements. The operations leader will build a high‑performance team by exercising superior judgment and the proper balance of command and control. Determining appropriate staffing levels required to meet seasonal demands, monitoring metrics, and measuring team performance to exceed production and performance targets are key. Overall, and in partnership with the Division/District Manager(s), the operations leader will meet defined objectives, provide timely reporting, training, coaching and discipline. Issues and concerns are escalated to the leadership team as needed.

Essential Job Functions

Oversee day‑to‑day operations of transportation, hauling and support operations, ensuring superior customer service and hauling of refuse without contamination of air, land or water.

Formulate, manage and monitor operating metrics while diagnosing and improving processes, procedures, operational and customer service performance.

Participate in the development of Divisional/District operational budgets and follow best practices in measuring and monitoring.

Ensure thorough root cause investigations for all incidents/injuries and follow up with needed training, discipline, retraining, reporting.

Assist with selection, coaching, employee discipline, performance evaluation and training for the Operations department.

Provide input into termination, compensation, bonus eligibility and promotion decisions.

Develop short‑term and long‑term goals and action plans in conjunction with the Division/District Manager(s), Facility Manager and RVP.

Participate in regular P&L reviews to ensure that budgets are met; programs are developed and in place for appropriate resource allocation, equipment utilization, equipment maintenance, and controlled use of labor and material costs.

Interact with local city, municipal, and county agencies to enhance business relationships, promote community involvement and ensure customer satisfaction.

Work with functional groups to resolve employee relations issues, build rapport and champion team spirit.

Assist with development, implementation, and coordination of safety programs for the Division/District and monitor work processes, procedures and expenses required to drive team performance, achievement goals while proactively working to reduce risk.

Conduct monthly or bi‑monthly route observations to confirm compliance with high standards of customer satisfaction and in compliance with Federal, State and Local Regulations/contracts.

Monitor routing information required to maintain most efficient use of vehicles, equipment and personnel; close daily routes.

Consult with municipal officials and community groups to foster key client relationships and business partnerships.

Monitor DOT, OSHA and ensure regulatory compliance.

Serve as a liaison with the HR and Safety Departments to develop and implement technical and non‑technical training.

Provide oversight for all operational safety related training and mentor field operational supervisors in safety processes.

Respond to critical incidents at any time of day or night.

Analyze work and seasonal demand on a daily basis to determine appropriate staffing levels and task execution; maintain an overall positive attitude toward leaders, colleagues, direct reports and customers.

Other Job Responsibilities

Attend and participate in corporation‑sponsored training courses as assigned.

Keep up to date on current technology appropriate for the role as used by Waste Pro USA.

Perform any additional job duties that may be assigned by the Supervisor.

Work Environment
Normal setting for this job is carried out in office, field and maintenance facilities.

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