Hybrid Houston: Customer Experience Specialist II

ENGIE Group is seeking a Customer Experience Analyst II for their Houston, TX office. This full-time position involves acting as the primary contact for de-escalating customer complaints, analyzing and resolving complex cases while providing brokerage support.
The ideal candidate will hold a Bachelor's degree or have equivalent experience in customer care operations, with a minimum of 3 years in the retail electric provider industry and strong analytical skills. Salary ranges from $63,300 to $88,515 annually, plus a competitive bonus.

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