Customer Experience Associate - San Pablo - PT

Customer Experience Associate - San Pablo - PT
Description:

Objective to provide excellent customer service and help execute daily operations to drive sales while keeping focus on The Church of Eleven22 and Hope’s Closet’s vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Key Responsibilities

Minister of the gospel

Drive sales by providing excellent customer service and maintain Hope’s Closet’s merchandising standards

Operate Point of Sale (POS) systems and handling of money

Assist in daily operations of customer experience

Assist in opening and closing procedures of the store

Assist Assistant Manager and coordinator with training and development of store staff

Assist in donation receiving and inventory sorting process when needed

Maintain organization of inventory and supplies on sales floor, in stock room and cash wrap

Competencies

Model The Church of Eleven22 mission, vision and core values; Hope’s Closet ambassador

Demonstrated ability to make disciples who make disciples

Strong, pro‑active communication and interpersonal skills

Ability to develop customer and serve staff relationships

Ability to work in a fast‑paced environment

Possess strong organizational and problem‑solving skills

Qualifications
Education and Experience:

1-2 years of relevant work experience, including retail or warehouse experience. High school diploma preferred.

Position Type/Expected Hours of Work
This part‑time position follows a rotating schedule, with days varying weekly based on store needs, events and weekends. A minimum commitment of 10 to 20 hours per week is required. Please ensure your availability aligns with this schedule.

Work Environment
This job operates in a professional retail environment which includes both sales floor and warehouse/stockrooms. This position works mostly on the sales floor which uses equipment like cash registers, store phones, hand carts, dollies, ladders, rolling carts and rolling racks.

Physical Demands
Must be able to stand or walk on concrete flooring for prolonged time periods, bend, lift, grasp, reach, push and pull materials, walk on uneven surfaces, ladders and stairs and have the ability to lift up to 40lbs.

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